KDDI Announces Support Measures Following Heavy Rainfall in September 2025
Tokyo, Japan – September 3, 2025 – KDDI Corporation today announced a series of support measures to assist individuals and communities affected by the severe heavy rainfall that began on September 2, 2025. The company is committed to providing prompt and effective relief to those impacted by the adverse weather conditions.
The heavy rainfall, which has caused widespread disruption, has prompted KDDI to activate its disaster response protocols. The company’s primary focus is on ensuring the safety and well-being of its customers and supporting the restoration of essential services.
Key Support Measures Announced:
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Waiver of Communication Charges: To alleviate the burden on affected customers, KDDI will be waiving certain communication charges. This includes:
- Mobile Phone Charges: Fees for mobile voice calls and data usage originating from disaster-affected areas will be waived for a specified period. This aims to help customers stay connected with family, friends, and emergency services.
- Home Internet and Fixed-Line Phone Charges: For customers whose homes have been significantly impacted, KDDI will offer a waiver on charges for home internet services and fixed-line telephone lines.
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Device Replacement and Repair Support: Recognizing that some customers may have lost or damaged their communication devices, KDDI is offering streamlined support for device replacement and repair. This will include:
- Discounted Device Purchases: Special pricing will be available for customers needing to purchase new mobile devices.
- Expedited Repair Services: KDDI will prioritize repair services for devices damaged by the heavy rainfall.
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Information Dissemination and Communication Support: Maintaining communication is crucial during and after a disaster. KDDI is undertaking the following:
- Emergency Information Broadcasts: The company will utilize its communication networks to disseminate vital information from local authorities and disaster response agencies, including safety advisories, evacuation orders, and updates on relief efforts.
- Free Wi-Fi Hotspots: Where feasible, KDDI will establish temporary free Wi-Fi hotspots in affected areas to enable customers to access online resources and communicate.
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Collaboration with Local Authorities and Relief Organizations: KDDI is actively coordinating with local government bodies and various relief organizations to provide comprehensive support. This includes sharing information, offering technical expertise, and contributing to broader community recovery efforts.
KDDI expresses its deepest sympathies to all those affected by this natural disaster. The company is dedicated to supporting the recovery and rebuilding process and will continue to monitor the situation closely, adapting its support measures as needed.
Further details regarding the specific eligibility criteria and the duration of these support measures will be made available through KDDI’s official website and customer service channels. Customers in affected regions are encouraged to visit the KDDI Newsroom or contact customer support for the most up-to-date information.
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KDDI published ‘令和7年9月2日からの大雨に伴う支援について’ at 2025-09-03 02:00. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.