Okayama City Selects Provider for Advanced AI Chatbot System Enhancement
Okayama City is pleased to announce the successful conclusion of its competitive bidding process for the “Second Phase of Inquiry Automatic Response System (AI Chatbot System) Construction and Operation and Maintenance Outsourcing (with Service Level Guarantee) Project.” The results of this rigorous evaluation were published on August 19, 2025, at 08:00, marking a significant step forward in the city’s commitment to improving citizen services through technological innovation.
This initiative aims to further develop and enhance Okayama City’s existing AI chatbot system. The project focuses on constructing and operating a robust, reliable, and continuously maintained AI-powered inquiry response system designed to provide seamless and efficient support to its residents and businesses. The inclusion of a “Service Level Guarantee” underscores the city’s dedication to ensuring high-quality performance and responsiveness from the selected vendor.
The selection process was conducted through a competitive planning proposal (企画競争), a method designed to identify providers who can offer the most comprehensive and forward-thinking solutions. This approach allows for a thorough assessment of not only technical capabilities but also the strategic vision and operational excellence of potential partners.
The procurement of this advanced AI chatbot system is expected to bring numerous benefits to Okayama City. By automating responses to common inquiries, the system will free up valuable human resources, allowing city staff to focus on more complex issues and personalized support. Furthermore, an enhanced AI chatbot will provide citizens with 24/7 access to information, improving convenience and responsiveness, especially outside of standard business hours. This will undoubtedly contribute to a more accessible and user-friendly public service experience for all residents.
Okayama City is committed to leveraging cutting-edge technology to streamline administrative processes and elevate the quality of services offered to its community. The successful selection of a partner for this crucial project signifies a strong investment in a future where digital solutions play a pivotal role in citizen engagement and satisfaction. Further details regarding the selected vendor and the project timeline will be communicated in due course.
第2期問合せ自動応答システム(AIチャットボットシステム)構築・運用保守業務委託(サービスレベル保証付)に係る企画競争の結果について
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岡山市 published ‘第2期問合せ自動応答システム(AIチャットボットシステム)構築・運用保守業務委託(サービスレベル保証付)に係る企画競争の結果について’ at 2025-08-19 08:00. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.