Chuden Co., Ltd. Announces Special Measures for Electricity Charges for Customers Affected by Tsunami Following Kamchatka Peninsula Earthquake
Nagoya, Japan – August 1, 2025 – Chuden Co., Ltd. (hereinafter referred to as “Chuden”) today announced the implementation of special measures concerning electricity charges and other related services for customers who have been affected by the tsunami that followed the earthquake near the Kamchatka Peninsula. The announcement, published this morning, outlines Chuden’s commitment to supporting its customers during this challenging period.
The devastating earthquake and subsequent tsunami, which struck the Kamchatka Peninsula region, have unfortunately impacted individuals and communities, including those Chuden serves. In recognition of the hardship faced by these customers, Chuden has established a comprehensive support package designed to alleviate the financial burden associated with their electricity usage.
Effective immediately, customers who have suffered damage or significant disruption to their lives and livelihoods due to the tsunami will be eligible for a range of special measures. These include, but are not limited to:
- Deferral of Electricity Bill Payments: Customers facing immediate financial difficulties will be granted the option to defer payment of their electricity bills for a specified period. This measure aims to provide essential breathing room for those prioritizing immediate recovery needs.
- Suspension of Disconnection Procedures: To ensure continuous access to electricity during this critical time, Chuden will suspend any disconnection procedures for customers unable to meet their payment obligations.
- Flexible Payment Arrangements: For customers who anticipate a longer recovery period, Chuden will offer flexible payment plans and installment options tailored to their individual circumstances.
- Waiving of Late Payment Fees: Late payment fees and penalties will be waived for all affected customers during the designated support period, further easing their financial concerns.
- Dedicated Support Desk: Chuden has established a dedicated customer support desk to assist affected individuals. This team will be available to explain the special measures in detail, guide customers through the application process, and address any specific inquiries or concerns they may have.
Chuden emphasizes its deep sympathy for all those affected by this natural disaster. The company is committed to playing its part in the recovery efforts and ensuring that its customers have reliable access to electricity as they rebuild their lives.
Customers who believe they are eligible for these special measures are encouraged to contact the Chuden Customer Service Center at their earliest convenience. Further details regarding eligibility criteria and the application process can be found on Chuden’s official website.
Chuden Co., Ltd. remains dedicated to serving its customers and contributing to the well-being of the communities it operates within. The company will continue to monitor the situation and provide necessary support to those impacted by the Kamchatka Peninsula earthquake and tsunami.
令和7年カムチャツカ半島付近の地震に伴う津波により被災されたお客さまに対する電気料金等の特別措置について
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中部電力 published ‘令和7年カムチャツカ半島付近の地震に伴う津波により被災されたお客さまに対する電気料金等の特別措置について’ at 2025-08-01 08:30. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.