Japan Post Addresses Operational Deficiencies Following Government Directives
Tokyo, Japan – July 31, 2025 – Japan Post Co., Ltd. today announced its comprehensive response to directives issued by the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) and the Ministry of Internal Affairs and Communications (MIC) concerning deficiencies identified in its driver pre-work checks, commonly known as “tenko” (点呼). The company has published a report detailing the issues and outlining the corrective measures being implemented.
The directives stem from an examination of Japan Post’s operational procedures, which revealed inadequacies in the execution of the tenko process. This critical procedure involves verifying the physical and mental condition of drivers before they commence their duties, ensuring road safety and the reliable delivery of mail and parcels.
In its released statement, Japan Post expressed its sincere apologies to its customers and the public for any concern or inconvenience these findings may have caused. The company acknowledges the seriousness of the identified issues and is fully committed to rectifying them to uphold the highest standards of safety and service.
The report elaborates on the specific areas where the tenko operations were found to be insufficient. While the exact details of the deficiencies are not provided in the initial announcement, it is understood that the review focused on the thoroughness of driver assessments, the proper recording of findings, and adherence to established protocols.
In response, Japan Post has outlined a multi-faceted approach to address these shortcomings. Key initiatives include:
- Enhanced Training Programs: The company is reinforcing its training for all personnel involved in the tenko process. This will encompass detailed instruction on the proper procedures, the importance of each check, and the correct methods for assessing driver fitness.
- Strengthened Supervision and Auditing: Japan Post is implementing more rigorous supervision and regular auditing of its tenko operations across all branches. This will involve on-site inspections and data analysis to ensure consistent compliance with safety regulations.
- Systematic Improvements: The company is reviewing and, where necessary, upgrading its systems and processes related to the tenko procedure. This may include enhancements to record-keeping, the development of new diagnostic tools, or the implementation of digital solutions to improve accuracy and efficiency.
- Reinforcement of Safety Culture: Beyond procedural changes, Japan Post is focused on fostering a stronger safety-conscious culture among its workforce. This involves promoting open communication regarding safety concerns and empowering employees to prioritize safety in all aspects of their work.
Japan Post emphasized its unwavering commitment to ensuring the safety of its employees, customers, and the general public. The company views these directives as an important opportunity to further improve its operational integrity and reaffirm its dedication to providing reliable and safe postal services throughout Japan.
The company assures stakeholders that it will diligently monitor the effectiveness of these implemented measures and will continue to cooperate fully with the MLIT and MIC in their ongoing oversight. Further updates on the progress of these corrective actions will be provided as appropriate.
点呼業務不備事案に関する国土交通省および総務省からの命令に対する報告について
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日本郵便 published ‘点呼業務不備事案に関する国土交通省および総務省からの命令に対する報告について’ at 2025-07-31 07:30. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.