New Regulations Shape Super-Complaints on Online Safety
London, UK – July 25, 2025 – The United Kingdom has today seen the publication of new legislation aimed at refining the process for super-complaints related to online safety. “The Online Safety Super-Complaints (Eligibility and Procedural Matters) Regulations 2025” were officially laid before Parliament this morning, providing a clearer framework for how significant consumer issues concerning online safety can be raised and addressed.
These regulations, effective from their publication, introduce specific criteria for which organisations can submit a super-complaint and outline the procedural steps involved. A super-complaint is a powerful tool available to designated consumer bodies, allowing them to raise systemic issues of concern to consumers with regulatory bodies. The intent behind this legislation is to ensure that these important mechanisms for consumer protection are both effective and efficient, particularly in the rapidly evolving landscape of online services.
Key aspects of the regulations are understood to focus on defining eligible complainant bodies and detailing the information that must be included in a super-complaint submission. This aims to provide regulators with the necessary context and evidence to thoroughly investigate the issues raised. By establishing clear eligibility and procedural requirements, the government hopes to streamline the process, enabling swifter identification and resolution of potential harms experienced by consumers online.
The introduction of these regulations signifies the UK’s continued commitment to fostering a safer online environment for all its citizens. By empowering designated consumer bodies with a well-defined process, the government is reinforcing the importance of robust consumer advocacy in addressing the complex challenges presented by digital platforms.
Further details regarding the specific bodies eligible to submit super-complaints and the precise procedural requirements are available through the official legislation portal. This development is expected to be of significant interest to consumer advocacy groups, regulatory bodies, and technology companies operating within the United Kingdom.
The Online Safety Super-Complaints (Eligibility and Procedural Matters) Regulations 2025
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