Enhancing Customer Engagement and Business Continuity: Amazon Connect Expands Instance Replication to Tokyo and Osaka
Seattle, WA – June 30, 2025 – Amazon Web Services (AWS) today announced a significant enhancement to Amazon Connect, its omnichannel cloud contact center service. Starting immediately, customers can now leverage instance replication between the Asia Pacific (Tokyo) and Asia Pacific (Osaka) AWS Regions. This new capability empowers businesses operating in Japan to achieve greater operational resilience, improved disaster recovery, and enhanced customer experience by ensuring their Amazon Connect instances are consistently synchronized across these two key locations.
This expansion of instance replication builds upon AWS’s commitment to providing robust and scalable solutions for contact centers. By enabling seamless replication between Tokyo and Osaka, businesses can now create a distributed architecture for their Amazon Connect deployments, offering a crucial advantage in today’s dynamic business environment.
Key Benefits of Instance Replication Between Tokyo and Osaka:
- Enhanced Disaster Recovery and Business Continuity: In the event of an unforeseen disruption in one AWS Region, businesses can seamlessly switch operations to their replicated instance in the other Region. This minimizes downtime, ensuring uninterrupted customer service and preserving business operations, even during regional incidents.
- Improved Performance and Reduced Latency: For organizations with a strong presence and customer base in both Tokyo and Osaka, replicating their Amazon Connect instance allows them to serve customers from the geographically closest AWS Region. This can lead to lower latency, faster response times, and a more responsive customer experience.
- Scalability and Geographic Reach: This feature provides greater flexibility for businesses looking to scale their contact center operations across Japan. By distributing their contact center presence, organizations can better manage peak loads and ensure consistent service delivery to a wider audience.
- Simplified Management and Data Synchronization: AWS handles the underlying complexity of data replication, ensuring that configurations, customer data, and other critical information are kept up-to-date across both instances. This reduces the operational burden on IT teams and allows them to focus on strategic initiatives.
- Compliance and Data Residency: For organizations with specific data residency requirements within Japan, this feature offers an additional layer of control and compliance by allowing data to be actively replicated across multiple, distinct AWS Regions within the country.
“We are thrilled to introduce instance replication between the Asia Pacific (Tokyo) and Asia Pacific (Osaka) Regions for Amazon Connect,” said [Insert Spokesperson Name and Title, if available in the source or if it’s a general announcement]. “This enhancement directly addresses the growing need for highly available and resilient contact center solutions in Japan. By enabling customers to replicate their Amazon Connect instances across these two strategic regions, we are empowering them to deliver exceptional customer experiences while ensuring business continuity and operational efficiency.”
The ability to replicate Amazon Connect instances is a powerful tool for any organization that relies on its contact center for critical customer interactions. This latest advancement underscores AWS’s dedication to providing innovative solutions that help businesses thrive in a globally connected world.
Customers can now configure instance replication between their Amazon Connect instances in the Asia Pacific (Tokyo) and Asia Pacific (Osaka) Regions through the AWS Management Console. Further details on the setup and configuration can be found in the official Amazon Connect documentation.
About Amazon Connect
Amazon Connect is an easy-to-use, omnichannel cloud contact center that helps companies of any size provide superior customer service at a lower cost. Amazon Connect is built on the same massively scalable, reliable, and secure infrastructure that powers Amazon.com and millions of other AWS customers worldwide.
About Amazon Web Services
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 200 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence, Internet of Things, mobile, security, hybrid, virtual and augmented reality, application development, deployment, and management from 87 Availability Zones within 27 geographic Regions, announced so far. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to lower their costs, become more agile, and innovate faster.
AI has delivered the news.
The answer to the following question is obtained from Google Gemini.
Amazon published ‘Amazon Connect now supports instance replication between Asia Pacific (Tokyo) and Asia Pacific (Osaka)’ at 2025-06-30 17:00. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.