Here is a detailed article based on the Business Wire French Language News announcement about VinFast’s strategic shift, presented in a polite tone and in English:
VinFast Embraces Customer-Centric Sales Strategy to Enhance Global Reach
HANOI, Vietnam – July 10, 2025 – VinFast, Vietnam’s pioneering automotive manufacturer, is pleased to announce a significant strategic evolution in its sales approach, transitioning from a product-centric model to a deeply customer-centric philosophy. This strategic pivot underscores VinFast’s commitment to building lasting relationships with its global clientele and fostering unparalleled brand loyalty.
This thoughtful shift signifies VinFast’s dedication to understanding and exceeding the expectations of its customers. By placing the individual needs and preferences of buyers at the forefront, the company aims to create a more personalized and engaging automotive experience. This transition involves a comprehensive re-evaluation of sales processes, customer service protocols, and the overall brand interaction.
The move towards a customer-centric model is expected to manifest in several key areas. VinFast is investing in enhanced training for its sales teams, empowering them with the skills and knowledge to act as trusted advisors, understanding each customer’s unique requirements and guiding them towards the most suitable vehicles. Furthermore, the company is focusing on developing more intuitive and accessible sales channels, both online and offline, ensuring a seamless journey from initial inquiry to vehicle ownership.
This strategic realignment also involves a deeper commitment to gathering and acting upon customer feedback. VinFast intends to foster a continuous dialogue with its buyers, actively seeking their input to inform product development, service improvements, and future market strategies. This collaborative approach promises to shape VinFast vehicles and ownership experiences that are truly aligned with what modern consumers desire.
“Our customers are at the heart of everything we do at VinFast,” stated a company representative. “This transition to a customer-centric sales model is a natural progression as we continue to grow and establish our presence in international markets. We believe that by truly understanding and serving our customers, we can build not just a successful automotive brand, but a community of passionate VinFast owners.”
This strategic evolution is poised to strengthen VinFast’s competitive position in the global automotive landscape. By prioritizing the customer experience, VinFast is demonstrating its forward-thinking approach and its dedication to building a sustainable and customer-focused business for years to come. The company looks forward to welcoming customers into a new era of automotive engagement.
VinFast revient sur le passage des ventes axées sur le produit aux ventes axées sur le client
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Business Wire French Language News published ‘VinFast revient sur le passage des ventes axées sur le produit aux ventes axées sur le client’ at 2025-07-10 23:45. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.