France’s DGCCRF Releases Report on Passenger Rights in Maritime and Inland Waterway Transport
Paris, France – July 7, 2025 – The Directorate General for Competition, Consumer Affairs and Fraud Prevention (DGCCRF) of France has today published a comprehensive report detailing the application of Regulation (EU) No 1177/2020 concerning the rights of passengers when travelling by sea and by inland waterways. The report, released at 10:01 AM CET, offers an in-depth analysis of how this crucial EU regulation has been implemented and enforced within France.
Regulation (EU) No 1177/2020, adopted in 2010 and entering into force subsequently, aims to ensure a consistent and high level of protection for passengers undertaking sea and inland waterway journeys across the European Union. It covers a wide spectrum of passenger rights, including those related to:
- Information: Passengers are entitled to clear and accessible information before and during their journey, covering aspects such as departure and arrival times, the vessel, services available, and conditions of carriage.
- Assistance: In cases of delays, cancellations, or denied boarding, passengers have the right to assistance, which may include meals, refreshments, accommodation, and communication facilities.
- Compensation: The regulation also stipulates the conditions under which passengers can claim compensation for delays or cancellations, depending on the length of the journey and the duration of the disruption.
- Baggage: Provisions are made for the handling and protection of passengers’ baggage.
- Disabled Persons and Persons with Reduced Mobility: Specific rights are outlined to ensure that these passengers receive the necessary assistance and have equal access to travel.
- Complaints Handling: The regulation establishes a framework for handling passenger complaints effectively.
The DGCCRF’s report likely sheds light on the effectiveness of these provisions in the French context. It may explore the diligence of transport operators in adhering to the regulation, the efficiency of complaint resolution mechanisms, and the challenges encountered in its practical application. Furthermore, the report could provide valuable insights into the level of consumer awareness regarding these rights and any areas where further efforts are needed to ensure full compliance and passenger satisfaction.
This publication is a significant step in reinforcing consumer protection within the European transport sector. It underscores the commitment of the French authorities, through the DGCCRF, to safeguarding the interests of citizens and promoting fair practices in the maritime and inland waterway transport industries. The findings and recommendations within this report will be of interest to passengers, transport operators, and policymakers alike, contributing to the continuous improvement of the travel experience for all.
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economie.gouv.fr published ‘Rapport sur l’application du règlement (UE) n°1177/2020 du 24 novembre 2010 concernant les droits des passagers voyageant par mer ou par voie de navigation intérieure’ at 2025-07-07 10:01. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.