Business Communications: SMS and Telephone Best Practice
Published: 2025-02-10 14:30
Source: UK National Cyber Security Centre
Summary:
The UK National Cyber Security Centre (NCSC) has released new guidance on best practices for business communications via SMS and telephone. The guidance aims to help businesses protect themselves from cyber threats and ensure the integrity and confidentiality of their communications.
Key Points:
SMS Communications
- Use strong passwords and two-factor authentication (2FA). This will help prevent unauthorized access to SMS accounts and ensure that only authorized individuals can send and receive messages.
- Be cautious of SMS messages from unknown senders. Do not click on links or open attachments from untrustworthy sources.
- Enable spam filters and anti-malware software. These tools can help block malicious SMS messages from reaching your inbox.
- Consider using a dedicated business SMS platform. These platforms typically offer enhanced security features, such as encryption and message logging.
- Educate employees on SMS security risks. Employees should be aware of the potential dangers associated with SMS communications and how to protect themselves.
Telephone Communications
- Use caller ID verification services. These services can help you identify incoming calls from known and trusted sources.
- Be cautious of unsolicited calls. Do not provide personal or financial information to callers you do not recognize.
- Consider using a call blocking service. These services can help block unwanted calls, such as robocalls and scam calls.
- Educate employees on telephone security risks. Employees should be aware of the potential dangers associated with telephone communications and how to protect themselves.
Additional Recommendations
- Implement a comprehensive cybersecurity policy. This policy should include guidance on SMS and telephone communications security.
- Conduct regular cybersecurity training for employees. This training should cover the latest threats and best practices for protecting sensitive information.
- Establish a process for incident response. In the event of a cybersecurity incident, businesses should have a clear plan for responding and mitigating the potential damage.
Conclusion
By following these best practices, businesses can significantly reduce their risk of cyber threats and ensure the privacy and security of their communications. The NCSC encourages businesses to adopt these recommendations and to stay vigilant in their efforts to protect their digital assets.
Business communications – SMS and telephone best practice
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