Last call! Penalised for having the wrong ticket? Tell us about it
The Office of Rail and Road (ORR) is conducting a study to better understand the fairness of current penalty fares and to examine the possibility of introducing reforms to the penalty fares system. As part of this study, the ORR is inviting individuals who have been penalised for having the wrong ticket to share their experiences.
What is a penalty fare?
A penalty fare is a payment that you may be required to pay if you are found travelling on a train without a valid ticket or with an incorrect ticket.
What is the ORR’s study about?
The ORR’s study will examine the following aspects of the penalty fares system:
- The fairness of the current system
- The impact of penalty fares on passengers
- The effectiveness of the system in deterring ticketless travel
- The potential for reforms to the system
How can I share my experience?
If you have been penalised for having the wrong ticket, the ORR would like to hear from you. You can share your experience by completing the online survey.
The survey is open until 17th March 2023.
What will happen to my information?
The information you provide will be used by the ORR to conduct its study. The information will be kept confidential and will not be used for any other purpose.
I have already contacted the train operating company about my penalty fare.
If you have already contacted the train operating company about your penalty fare, you can still share your experience with the ORR. The ORR would like to hear from as many people as possible who have been penalised for having the wrong ticket.
What will the ORR do with the information I provide?
The ORR will use the information you provide to conduct its study. The study will be used to inform the ORR’s recommendations to the government on possible reforms to the penalty fares system.
How can I find out more about the study?
You can find out more about the study on the ORR’s website.
Contact us
If you have any questions about the study, please contact the ORR by email at penaltyfares@orr.gov.uk or by phone on 0300 330 4000.
Last call! Penalised for having the wrong ticket? Tell us about it
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UK Office of Rail of Road a new article on 2025-01-27 10:57 titled “Last call! Penalised for having the wrong ticket? Tell us about it”. Please write a detailed article on this news item, including any relevant information. Answers should be in English.
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