Satellite Transition Impacts Some AFN Customers in the Pacific
January 22, 2025
The Air Force Network (AFN) is currently transitioning from the legacy Wideband Global SATCOM (WGS) satellite system to the new Protected Tactical SATCOM (PTS) system. This transition is impacting some AFN customers in the Pacific region.
The PTS system is a more modern and secure satellite system than the WGS system. It provides increased bandwidth and improved security features. However, the PTS system is not yet fully operational, and there are some areas where it is not yet available.
As a result of the transition to the PTS system, some AFN customers in the Pacific region may experience intermittent outages or reduced service. These outages are expected to be temporary, and AFN is working to restore service as quickly as possible.
AFN is committed to providing the best possible service to its customers. The network is working to minimize the impact of the transition to the PTS system, and to restore service to all customers as soon as possible.
Affected Areas
The following areas are currently affected by the transition to the PTS system:
- Guam
- Hawaii
- Japan
- Korea
- Okinawa
What Customers Can Do
Customers who are experiencing outages or reduced service can contact AFN customer support at 1-800-342-9453. AFN will provide updates on the status of the transition and the restoration of service.
Satellite Transition Impacts Some AFN Customers in the Pacific
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