Sales: Consumer Rights and Obligations of Merchants
Published: December 27, 2024 at 2:34 PM on economie.gouv.fr
Introduction
The sales period is a highly anticipated event for consumers, who can take advantage of significant discounts on a wide range of products. However, it is important to be aware of your rights as a consumer and the obligations of merchants during this period.
Consumer Rights
- Right to information: Merchants must clearly display the original price of the product, as well as the reduced price. They must also indicate the percentage of the discount and the duration of the sale.
- Right to refund: Consumers have 14 days to return a product purchased during the sales period, without providing a reason. The merchant may not charge a restocking fee.
- Right to exchange: Consumers have the right to exchange a product purchased during the sales period for another product of equal or greater value. The merchant may charge a difference in price.
- Right to a guarantee: Products purchased during the sales period are subject to the same warranty as products purchased at regular price.
Obligations of Merchants
- Truthful advertising: Merchants must not engage in false or misleading advertising, such as using the term “sale” when the prices have not been significantly reduced.
- Clear pricing: Merchants must clearly display the original price and the reduced price, as well as the percentage of the discount.
- Respect for the duration of the sale: Merchants must not advertise sales before the official start date or extend them beyond the official end date.
- No discrimination: Merchants cannot discriminate against customers based on their age, gender, race, religion, or any other protected characteristic.
Additional Information
- Exceptions to the right of refund and exchange: Some products, such as perishable goods or custom-made items, may not be eligible for refund or exchange.
- Proof of purchase: Consumers must keep their receipt as proof of purchase in case they need to return or exchange the product.
- Beware of scams: There are a number of scams associated with the sales period, such as fake websites and counterfeit products. Consumers should be vigilant and only shop from reputable sources.
By understanding your rights as a consumer and the obligations of merchants, you can make informed decisions during the sales period and avoid any potential problems. If you have any questions or concerns, do not hesitate to contact the consumer protection authorities in your country.
Soldes : droit des consommateurs et obligations des commerçants
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