GTBank Core Banking Disruption Apology
Background
On Friday, September 23, 2022, Guaranty Trust Bank (GTBank) Nigeria experienced a major core banking disruption that affected its services across multiple channels. This disruption impacted customers’ ability to access their accounts, make transactions, and utilize the bank’s digital platforms.
GTBank’s Apology
In response to the disruption, GTBank issued an official apology and explanation of the incident. The bank acknowledged the inconvenience caused to its customers and expressed its commitment to resolving the issue swiftly and efficiently.
Explanation of the Disruption
According to GTBank, the disruption was caused by a maintenance update on their core banking platform. This update was intended to enhance the bank’s systems and improve customer experience. However, the update encountered unforeseen challenges, leading to the disruption.
Impact of the Disruption
The core banking disruption had a significant impact on GTBank customers, including:
- Inability to access online and mobile banking services
- Difficulty making withdrawals and deposits
- Disruptions to payments and transfers
- Limited functionality of ATMs and POS machines
Resolution and Timeline
GTBank stated that the technical team was working tirelessly to resolve the issue and restore normal banking services. They provided regular updates on their progress through email, SMS, and social media channels.
The bank indicated that services were gradually being restored on a phased basis and urged customers to be patient and understanding during this time. They also advised customers to use alternative channels, such as the nearest GTBank branch, for urgent banking needs.
Customer Support and Communication
GTBank emphasized the importance of customer support during this period. They activated their customer contact centers to provide assistance and address customer inquiries. The bank also advised customers to stay informed through their official communication channels.
Conclusion
GTBank’s core banking disruption was a significant event that caused inconvenience to its customers. The bank apologized for the disruption, explained the cause, and provided regular updates on the resolution process. Customers were encouraged to use alternative channels and contact the bank for support during this time.
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