Toyota and Lexus Surpass 5 Million Connected Customer Calls
November 12, 2024
Toyota and Lexus have surpassed 5 million connected customer calls through their Entune 3.0 multimedia system, a significant milestone in the evolution of connected car technology.
Entune 3.0, introduced in 2018, provides a suite of advanced connectivity features that allow drivers to seamlessly integrate their smartphones, access real-time information, and enjoy a wide range of entertainment options.
The 5 million connected customer calls milestone is a testament to the growing popularity of connected car technology and the value it provides to Toyota and Lexus customers.
“Entune 3.0 has transformed the in-vehicle experience for millions of Toyota and Lexus drivers,” said Craig Zaslow, senior vice president of Connected Technologies for Toyota Motor North America. “We are committed to continuously innovating and enhancing our connected services to meet the evolving needs of our customers.”
Here are some examples of the most frequently used Entune 3.0 features:
- Remote Connect: Allows owners to remotely start their vehicle, lock and unlock doors, and monitor fuel levels from their smartphone.
- Destination Assist: Provides real-time directions and traffic alerts to help drivers navigate unfamiliar areas.
- Amazon Alexa Integration: Enables hands-free control of music, navigation, and other features using voice commands.
- Apple CarPlay and Android Auto Compatibility: Allows drivers to mirror their smartphone apps on the vehicle’s display.
- JBL Audio with Premium Sound: Delivers an exceptional audio experience with crisp and clear sound.
To ensure the highest quality of service, Toyota and Lexus have also invested in a dedicated Connected Vehicle Support Center, staffed with trained professionals who provide 24/7 assistance to customers.
“Our Connected Vehicle Support Center is a critical component of our connected customer experience,” said Zadeed Malik, general manager of Connected Technologies for Toyota Motor North America. “We are committed to providing our customers with the best possible support, anytime and anywhere.”
As connected car technology continues to evolve, Toyota and Lexus remain at the forefront of innovation. The company is actively developing and testing new features and services that will further enhance the in-vehicle experience for its customers.
About Toyota
Toyota is a global leader in automotive manufacturing, sales, and service, with over 100 years of experience. The company is committed to producing innovative and reliable vehicles, and to providing its customers with the best possible service.
About Lexus
Lexus is Toyota’s luxury vehicle brand. Lexus is known for its high-quality vehicles, sophisticated designs, and exceptional customer service. The brand has been consistently ranked as one of the top luxury car brands in the world.
Toyota and Lexus Surpass 5 Million Connected Customer Calls
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