Regulator Calls on Network Rail to Improve Performance for Passengers Across Eastern Region
Time: 12:00
Source: UK Office of Rail and Road
The Office of Rail and Road (ORR) has today called on Network Rail to improve performance for passengers across the Eastern region of the UK.
ORR’s assessment of Network Rail’s performance in the Eastern region found that:
- Train punctuality was below the national average, with only 85.4% of trains arriving on time in the 12 months to March 2023.
- There were a high number of delays caused by infrastructure problems, such as track and signalling issues.
- Passenger satisfaction was low, with only 78% of passengers satisfied with their overall journey experience.
ORR has set out a number of recommendations for Network Rail to improve performance, including:
- Investing in infrastructure to reduce the number of delays caused by track and signalling issues.
- Improving communication with passengers about delays and disruptions.
- Working with train operators to improve the punctuality of train services.
ORR will monitor Network Rail’s progress in implementing these recommendations and will take further action if necessary.
John Larkinson, ORR’s Director of Railway Performance, said:
“Passengers in the Eastern region have not been getting the service they deserve. Network Rail must improve performance and deliver a reliable and punctual service for passengers.”
“We have set out a number of recommendations for Network Rail to follow. We will monitor their progress closely and take further action if necessary.”
Network Rail has said it is committed to improving performance for passengers in the Eastern region.
A Network Rail spokesperson said:
“We are committed to improving performance for passengers in the Eastern region. We have a number of plans in place to do this, including investing in infrastructure, improving communication with passengers, and working with train operators to improve the punctuality of train services.”
“We will work closely with ORR to monitor our progress and ensure that we are delivering a reliable and punctual service for passengers.”
Regulator calls on Network Rail to improve performance for passengers across Eastern region
The AI has provided us with the news.
I’ve asked Google Gemini the following question, and here’s its response.
UK Office of Rail of Road a new article on 2024-10-25 12:00 titled “Regulator calls on Network Rail to improve performance for passengers across Eastern region”. Please write a detailed article on this news item, including any relevant information. Answers should be in English.
115