The Regulation of Premium Rate Services Order 2024
Summary:
The Regulation of Premium Rate Services Order 2024 is a statutory instrument made under the Communications Act 2003 that regulates the provision of premium rate services in the United Kingdom. The Order replaces the previous Regulation of Premium Rate Services Order 2014.
Key Provisions:
The Order contains a number of provisions designed to protect consumers from being misled or exploited by premium rate services providers. These provisions include:
- Clear and transparent pricing: Service providers must display the cost of the service prominently before the consumer commits to it.
- Age verification: Service providers must verify the age of consumers before allowing them to access adult content or services.
- Billing controls: Consumers must be given the ability to control their spending on premium rate services, including setting limits and receiving alerts.
- Cooling-off period: Consumers have a 14-day cooling-off period during which they can cancel their subscription to a premium rate service without charge.
- Complaint handling: Service providers must have a clear and accessible complaints procedure in place.
Enforcement:
The Order is enforced by the Office of Communications (Ofcom), which has the power to investigate complaints and impose fines on service providers who breach the regulations.
Impact:
The Regulation of Premium Rate Services Order 2024 is a significant piece of legislation that will help to protect consumers from being misled or exploited by premium rate services providers. The Order will also help to ensure that premium rate services are provided in a fair and transparent manner.
Additional Information:
- The Order came into force on 1 April 2024.
- The full text of the Order can be found on the legislation.gov.uk website: www.legislation.gov.uk/uksi/2024/310/contents/made
- Ofcom has published a guidance document on the Order, which can be found on its website: www.ofcom.org.uk/publications/premium-rate-services-order-2024
The Regulation of Premium Rate Services Order 2024
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