KDDI Announces Comprehensive Support Measures Following Typhoon No. 15 Disaster in Reiwa 7
Tokyo, Japan – September 5, 2025 – KDDI Corporation announced today, at 10:30 AM JST, the immediate implementation of a range of support measures for customers impacted by the severe damage caused by Typhoon No. 15 in Reiwa 7. The company is committed to assisting affected individuals and communities in their recovery efforts through telecommunications and other services.
The announcement, titled “令和7年台風第15号による災害に伴う支援について” (Regarding Support for the Disaster Caused by Typhoon No. 15 in Reiwa 7), outlines KDDI’s proactive approach to mitigating the impact of the natural disaster. Recognizing the critical role of communication during such times, KDDI has mobilized its resources to ensure service continuity and provide essential assistance.
Key Support Measures Announced by KDDI Include:
- Disaster Relief for Mobile Communications: KDDI is offering special relief measures for au, UQ mobile, and povo users residing in areas officially designated as disaster-affected zones. These measures are designed to ease the burden on customers experiencing disruptions to their communication services. Specific details regarding waived fees, extended payment deadlines, and potential data relief will be communicated directly to affected customers through appropriate channels.
- Restoration of Communication Infrastructure: The company is prioritizing the swift restoration of damaged communication facilities. KDDI has dispatched engineering teams and is working diligently with local authorities and other relevant organizations to repair and rebuild base stations and network infrastructure. The objective is to re-establish reliable mobile and fixed-line services as quickly as possible for all residents.
- Emergency Communication Support: In addition to service restoration, KDDI is providing emergency communication support. This may include deploying temporary communication facilities in heavily impacted areas, offering free Wi-Fi hotspots at designated relief centers, and ensuring the availability of emergency call services.
- Information Dissemination and Public Safety: KDDI is actively involved in disseminating crucial disaster-related information to the public. This includes leveraging its communication networks to broadcast emergency alerts, safety advice, and updates on relief efforts. The company also emphasizes the importance of its services in connecting families and friends during emergencies.
- Partnerships and Community Engagement: KDDI is collaborating with government agencies, local municipalities, and disaster relief organizations to coordinate support activities. The company is committed to working together with communities to facilitate recovery and provide assistance wherever it is needed most.
KDDI expresses its deepest sympathy to all those affected by Typhoon No. 15 and extends its sincere hope for a rapid and safe recovery. The company reaffirms its dedication to contributing to the safety and security of its customers and society through its telecommunications services.
Further details on the specific relief programs and their eligibility criteria will be made available on the official KDDI Newsroom website and through KDDI’s customer service channels. Customers in affected regions are encouraged to stay informed and reach out to KDDI for any assistance they may require.
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KDDI published ‘令和7年台風第15号による災害に伴う支援について’ at 2025-09-05 10:30. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.