Important Announcement Regarding KinoDen Viewing Issues on iOS Devices with App Installation
Kyoto University Library Network, September 5, 2025
The Kyoto University Library Network would like to inform our users of a technical issue that has been identified with the KinoDen service on iOS devices where the KinoDen application has been installed. We understand that this may cause inconvenience and we are working diligently to resolve the matter as quickly as possible.
Details of the Issue:
Users who have installed the KinoDen application on their iOS devices (iPhones and iPads) may be experiencing difficulties when attempting to access or view content through the service. The exact nature of these “browsing malfunctions” is currently under investigation. We are actively gathering information to pinpoint the root cause of these disruptions.
Current Status and Actions:
Our technical team is fully engaged in addressing this problem. We are collaborating with the KinoDen service providers to thoroughly analyze the reported issues and implement necessary fixes. Our primary objective is to restore seamless access and viewing for all our users on iOS devices.
Recommendations for Users:
While we work towards a permanent solution, we recommend the following for users experiencing these difficulties:
- Consider using a web browser: As an immediate workaround, users may find it beneficial to access KinoDen through a web browser on their iOS device instead of the dedicated application. This might allow for continued access to the resources.
- Ensure app is updated (if applicable): Although this issue appears to be related to the installed application, please ensure that your KinoDen application, if you are using it, is updated to the latest available version from the App Store. While this may not resolve the current problem, it is always good practice for optimal performance.
- Clear cache and cookies (if using browser): If you are accessing KinoDen via a web browser on your iOS device and encountering issues, clearing your browser’s cache and cookies can sometimes resolve unexpected display or loading problems.
Commitment to Resolution:
The Kyoto University Library Network is committed to providing reliable access to essential academic resources. We sincerely apologize for any disruption or frustration this issue may cause to your research and studies. We will provide further updates on our progress in resolving this matter as soon as they become available.
We appreciate your understanding and patience as we work through this technical challenge.
Kyoto University Library Network
【トラブル】KinoDen: アプリがインストールされたiOS端末での閲覧不具合について
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京都大学図書館機構 published ‘【トラブル】KinoDen: アプリがインストールされたiOS端末での閲覧不具合について’ at 2025-09-05 07:41. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.