Tokyo Metropolitan Government to Host Workshops to Enhance Inbound Services for Accommodation, Food Service, and Retail Sectors
Tokyo, Japan – August 25, 2025 – The Tokyo Metropolitan Government announced today the upcoming launch of its “Support Project for Service Improvement Related to Foreign Tourist Reception in Reiwa 7” (fiscal year 2025). A key component of this initiative is a series of workshops designed to bolster the inbound service capabilities of businesses within the accommodation, food service, and retail sectors.
The workshops aim to equip local businesses with the knowledge and skills necessary to provide exceptional experiences for the growing number of international visitors to Tokyo. As the city continues to solidify its position as a premier global destination, ensuring a high standard of service for foreign tourists is paramount to fostering repeat visits and positive word-of-mouth.
The program will focus on practical strategies and actionable insights tailored to the specific needs of businesses interacting directly with international travelers. Key areas expected to be covered include, but are not limited to:
- Cultural Understanding and Communication: Enhancing participants’ awareness of diverse cultural backgrounds and providing effective communication techniques for interacting with guests from various countries. This may include language support tools and strategies for overcoming potential communication barriers.
- Service Excellence in Practice: Deepening understanding of international guest expectations in terms of hospitality, efficiency, and personalized service. The workshops will likely offer best practices in customer service, complaint resolution, and creating a welcoming atmosphere.
- Leveraging Digital Tools for Inbound Support: Exploring the use of technology to streamline operations and improve the visitor experience. This could involve guidance on utilizing multilingual websites, booking platforms, translation apps, and other digital resources.
- Promoting Tokyo’s Unique Attractions: Providing insights into how businesses can effectively showcase Tokyo’s rich cultural heritage, diverse culinary offerings, and vibrant shopping experiences to international guests, thereby enriching their overall visit.
- Safety and Security Measures: Addressing important considerations for ensuring the safety and well-being of foreign tourists, including information on local regulations and emergency procedures.
The Tokyo Metropolitan Government recognizes the vital role that accommodation providers, restaurants, and retail establishments play in shaping the overall perception of Tokyo as a tourist destination. By investing in these workshops, the government aims to empower businesses to not only meet but exceed the expectations of international visitors, contributing to the sustainable growth of Tokyo’s tourism industry.
Further details regarding workshop schedules, specific content, and registration procedures will be announced by the Tokyo Metropolitan Government in the near future. Businesses operating in the accommodation, food service, and retail sectors within Tokyo are strongly encouraged to participate in this valuable initiative to enhance their inbound service capabilities and capitalize on the opportunities presented by the thriving inbound tourism market.
令和7年度 外国人旅行者受入に係るサービス向上支援事業 宿泊・飲食・小売事業者向け インバウンド対応力向上のためのワークショップ開催
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東京都 published ‘令和7年度 外国人旅行者受入に係るサービス向上支援事業 宿泊・飲食・小売事業者向け インバウンド対応力向上のためのワークショップ開催’ at 2025-08-25 01:54. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.