Kyushu Electric Power Group Establishes Fundamental Policy Against Customer Harassment
Fukuoka, Japan – August 19, 2025 – Kyushu Electric Power Co., Inc. (Kyuden) announced today the establishment of its “Kyuden Group Fundamental Policy Against Customer Harassment.” This significant development underscores the company’s commitment to fostering a safe and respectful working environment for its employees and ensuring positive interactions with its customers. The policy, effective immediately, outlines the group’s stance and measures to prevent and address instances of customer harassment.
In an era where customer service excellence is paramount, Kyuden recognizes the increasing importance of addressing customer harassment, which can manifest in various forms including verbal abuse, threats, intimidation, and discriminatory remarks directed at employees. Such behavior not only impacts the well-being and morale of the company’s dedicated workforce but can also hinder the provision of efficient and courteous services.
The newly established policy serves as a clear declaration of the Kyuden Group’s zero-tolerance approach to customer harassment. It articulates the shared responsibility across all Kyuden Group companies to protect employees from abusive behavior while also striving to maintain constructive relationships with customers.
Key aspects of the policy are expected to include:
- Definition of Customer Harassment: A clear and comprehensive definition of what constitutes customer harassment will be provided, enabling employees to identify and report such incidents effectively.
- Employee Protection Measures: The policy will detail the support systems and protective measures available to employees who experience harassment. This may include provisions for immediate intervention, counseling services, and clear procedures for reporting and investigation.
- Communication Guidelines: The policy will likely provide guidance to employees on how to de-escalate difficult situations and communicate professionally, even when faced with challenging customer behavior. It will also emphasize the importance of maintaining composure and adhering to established protocols.
- Customer Awareness and Education: While focusing on employee protection, the policy is also anticipated to touch upon the importance of fostering customer understanding and respect for the company’s employees. This may involve communicating the company’s stance to customers through various channels.
- Continuous Improvement: The Kyuden Group is committed to regularly reviewing and updating its policies and practices to ensure their effectiveness in combating customer harassment.
The establishment of this fundamental policy signifies a proactive and responsible approach by Kyuden Group to safeguard its employees and enhance the quality of its customer interactions. By taking this decisive step, the company aims to reinforce its commitment to a culture of respect and professionalism, ensuring that all stakeholders can engage with the Kyuden Group in a positive and constructive manner.
Kyuden Group encourages all customers to engage with their employees in a respectful and courteous manner, recognizing their dedication to providing essential energy services. The company believes that open communication and mutual respect are the cornerstones of strong customer relationships.
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