Assistance for Forgotten My Number Card PINs and Locked Accounts in Sagamihara City
Sagamihara City has issued important information regarding assistance for residents who have forgotten their My Number Card PINs (Basic Resident Register PIN and Facial Image Input Support PIN) or have had their accounts locked. This announcement, published on August 12, 2025, at 15:05, aims to guide citizens through the necessary procedures to regain access to their My Number Card services.
The My Number Card, also known as the Individual Number Card, serves as a crucial identification document in Japan, facilitating various administrative procedures. It utilizes PINs for secure access to its functions, including accessing personal information stored on the card and utilizing online services. Unfortunately, it is not uncommon for individuals to forget these PINs or inadvertently lock their accounts after multiple incorrect attempts.
Sagamihara City understands the inconvenience this can cause and has provided clear instructions on how to resolve these issues. For those who have forgotten their PINs or have encountered account lockouts, the city’s announcement outlines the following key information:
For Residents of Sagamihara City:
- When you forget your PIN or your account is locked: You will need to visit a designated service counter in person to reset your PIN. It is important to note that online or telephone requests for PIN resets are not possible due to security protocols.
- Required Documents: To initiate the PIN reset process, you will typically need to bring your My Number Card itself. In cases where you do not have your My Number Card with you (e.g., if it was lost or stolen and you are now trying to access its functions after obtaining a replacement), you may need to present another form of identification that verifies your identity. Examples of acceptable identification often include a driver’s license, passport, or residence card. However, it is always recommended to confirm the specific required documents with Sagamihara City in advance to avoid any unnecessary trips.
- Where to go: PIN resets are generally handled at the My Number Card reception desks at city hall or at designated citizen service centers within Sagamihara City. It is advisable to check the Sagamihara City official website or contact their relevant department to confirm the exact locations and operating hours of these service counters.
- Process at the counter: At the service counter, city officials will guide you through the verification process. This will likely involve confirming your identity and then assisting you in setting new PINs for your My Number Card. You will be able to choose new PINs at this time.
Important Considerations:
- Security: The requirement for in-person visits and identity verification underscores the importance of security in managing personal identification information.
- Preparation: Before visiting a service counter, it is highly recommended to prepare all necessary documents and check the operating hours and specific requirements for PIN resets with Sagamihara City. This will ensure a smoother and more efficient experience.
- Alternative Support: While PIN resets require an in-person visit, Sagamihara City may offer other forms of assistance or information through their official website or by phone for general inquiries about My Number Cards.
Sagamihara City is committed to assisting its residents with their My Number Card needs. By following the outlined procedures and preparing appropriately, citizens can effectively resolve issues related to forgotten PINs and locked accounts, ensuring continued access to essential services. Residents are encouraged to visit the official Sagamihara City website for the most up-to-date and detailed information.
マイナンバーカード（個人番号カード）の暗証番号（住民基本台帳用・券面事項入力補助用）を忘れました（ロックがかかってしまった）。
AI has delivered the news.
The answer to the following question is obtained from Google Gemini.
相模原市 published ‘マイナンバーカード（個人番号カード）の暗証番号（住民基本台帳用・券面事項入力補助用）を忘れました（ロックがかかってしまった）。’ at 2025-08-12 15:05. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.