Nagoya City Services Affected by System Outage: Impact on My Number Card and Resident Record Issuance
Nagoya, Japan – Nagoya City has announced that its administrative systems are currently experiencing a significant outage, impacting several key citizen services. The disruption, which began on August 12, 2025, at approximately 2:56 AM, is affecting procedures related to My Number Cards and the broader issuance of resident record copies.
The primary services experiencing limitations due to this system failure include:
- My Number Card Modifications: Residents attempting to make changes or updates to their My Number Cards may encounter delays or be unable to complete these processes. This could encompass a range of actions, such as updating address information, changes in marital status, or any other alterations requiring system input.
- Inter-Jurisdictional Resident Record Issuance (広域交付 – Kōiki Kōfu): The system outage is also hindering the ability for citizens to obtain copies of their resident records (住民票の写し – Jūminhyō no Utsushi) through the inter-jurisdictional issuance system. This service typically allows residents to request their records at any municipal office nationwide, regardless of their registered address. The current malfunction means this convenient service is temporarily unavailable.
Nagoya City officials are working diligently to identify the cause of the system failure and implement the necessary repairs to restore full service as quickly as possible. They understand the inconvenience this may cause to residents and express their sincere apologies for any disruption to their daily lives and administrative needs.
While the exact duration of the outage is yet to be determined, citizens are advised to postpone any non-urgent procedures related to My Number Card modifications and inter-jurisdictional resident record issuance until further notice. For urgent matters, it is recommended to contact the relevant city departments directly for guidance on alternative procedures or to inquire about the status of the system restoration.
Nagoya City assures its residents that restoring these vital services is their top priority. Further updates will be provided as more information becomes available and as services begin to resume their normal operations. Residents are encouraged to monitor the official Nagoya City website and other official communication channels for the latest information.
本市システム障害によるマイナンバーカード変更、住民票の写しの広域交付等の手続きについて
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名古屋市 published ‘本市システム障害によるマイナンバーカード変更、住民票の写しの広域交付等の手続きについて’ at 2025-08-12 02:56. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.