Important Update Regarding Postal Services Following Recent Natural Disasters
Tokyo, Japan – August 8, 2025 – Japan Post is issuing an important update to inform the public about the current status of postal services in areas affected by the Noto Peninsula Earthquake of 2024 and the heavy rainfall that began on September 20, 2024. The following information outlines the impacts and measures being taken to restore services.
Japan Post expresses its deepest sympathies to all those affected by these devastating natural disasters. The safety and well-being of our customers and employees remain our top priority. We are working diligently to resume normal operations as quickly and safely as possible.
Impact of the Noto Peninsula Earthquake (2024):
The Noto Peninsula Earthquake, which occurred earlier this year, has had a significant impact on infrastructure and access in the affected regions. As a result, some postal services may be experiencing disruptions or delays. Japan Post is closely monitoring the situation on the ground and is collaborating with local authorities to assess the extent of the damage and implement recovery efforts.
- Suspension of Services: In certain severely affected areas, postal delivery and other services may be temporarily suspended due to damaged roads, buildings, or other logistical challenges. This is a necessary measure to ensure the safety of our delivery personnel and the security of mail and packages.
- Delivery Delays: Even in areas where services are still operational, customers may experience delays in the delivery of mail and parcels. This is due to the broader impact on transportation networks and the rerouting of logistics.
- Post Office Operations: Some post office branches may have also been affected by the earthquake, leading to temporary closures or altered operating hours. We encourage customers to check the status of their local post office before visiting.
Impact of the Heavy Rainfall (Beginning September 20, 2024):
More recently, the heavy rainfall that began on September 20, 2024, has further exacerbated the challenges in certain regions, particularly those already impacted by the Noto Peninsula earthquake. These weather events have led to flooding, landslides, and further damage to infrastructure.
- Continued Service Disruptions: The heavy rainfall has unfortunately led to renewed or continued disruptions in postal services in specific areas. This includes further delays in deliveries and potential limitations on mail collection.
- Priority for Disaster Relief Mail: Japan Post is prioritizing the delivery of mail and parcels related to disaster relief efforts and essential supplies to support affected communities.
- Communication Channels: We are actively using our official website and other communication channels to provide the latest updates on service status. We urge customers to refer to these resources for the most current information.
Restoration Efforts and Customer Guidance:
Japan Post is committed to the swift restoration of all postal services. Our teams are working tirelessly to:
- Assess and Repair Infrastructure: We are collaborating with relevant authorities to assess and repair damaged postal infrastructure.
- Implement Alternative Delivery Routes: Where possible, alternative delivery routes and methods are being explored to minimize delays.
- Prioritize Essential Mail: As mentioned, mail and parcels related to disaster relief are being given priority.
For our valued customers, we kindly request the following:
- Patience and Understanding: We sincerely appreciate your patience and understanding during this challenging period.
- Check for Updates: Please regularly check the official Japan Post website (https://www.post.japanpost.jp/) for the most up-to-date information regarding service disruptions and status in your area.
- Contact Us if Necessary: For urgent inquiries, please refer to the contact information available on our website.
Japan Post remains dedicated to serving the public, and we are working in close cooperation with national and local governments to overcome these natural challenges and ensure the continuity of essential postal services. We thank you for your continued support.
「令和6年能登半島地震」および「令和6年9月20日からの大雨」の影響による郵便局サービスの状況
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