Here is a detailed article about the Amazon Connect UI Builder’s improved UX/UI, written in a polite tone:
Elevating Agent Experience: Amazon Connect UI Builder Unveils Significant UX/UI Enhancements
Seattle, WA – July 28, 2025 – Amazon Web Services (AWS) today announced a substantial update to Amazon Connect’s UI Builder, introducing a significantly improved User Experience (UX) and User Interface (UI). This enhancement aims to empower contact center administrators and developers with a more intuitive and efficient platform for designing and customizing agent and supervisor desktops. The update, published on July 28, 2025, reflects AWS’s ongoing commitment to refining Amazon Connect into a leading cloud-based contact center solution.
The new UI Builder represents a thoughtful evolution, focusing on streamlining the workflow for building and managing contact center applications. At its core, the improvements are geared towards making the process of designing custom agent interfaces more accessible and powerful, ultimately leading to a more productive and positive experience for contact center agents.
Key among the enhancements is a refreshed visual design. The UI Builder now boasts a cleaner, more modern aesthetic, with updated iconography, refined layouts, and clearer navigation. This visual overhaul aims to reduce cognitive load and allow users to more easily locate and utilize the tools they need. The goal is to provide a more visually appealing and less cluttered environment, fostering greater focus and efficiency during the design process.
Furthermore, Amazon Connect has introduced enhanced drag-and-drop functionality and intuitive component management. Administrators will find it simpler than ever to arrange and configure widgets and components on their agent workspaces. The improved drag-and-drop interactions are designed to be more responsive and predictable, allowing for seamless placement and resizing of elements. Additionally, the management of existing components has been streamlined, making it easier to update, duplicate, or remove elements as needed.
A significant aspect of this update is the introduction of contextual guidance and improved error handling. The UI Builder now offers more in-line assistance and contextual tips, helping users understand the purpose and configuration options of various components. This proactive guidance is expected to significantly lower the learning curve for new users and reduce the likelihood of configuration errors. When errors do occur, the feedback provided is more specific and actionable, enabling quicker resolution.
For developers and administrators seeking to build sophisticated workflows, the update also includes expanded customization options and greater flexibility. The UI Builder now provides access to a wider range of pre-built components and offers deeper control over the behavior and appearance of these elements. This increased flexibility empowers teams to tailor agent desktops to meet the unique demands of their specific business processes and customer service scenarios. Whether it’s integrating with third-party applications or designing custom data visualizations, the enhanced UI Builder offers the tools to achieve these goals.
“We are delighted to bring these significant improvements to the Amazon Connect UI Builder,” said [Placeholder for AWS Spokesperson Name and Title – e.g., a Senior Product Manager for Amazon Connect]. “Our focus has always been on providing our customers with a flexible and powerful platform to deliver exceptional customer experiences. This update to the UI Builder is a testament to our dedication to continuously enhancing the usability and capabilities of Amazon Connect, making it easier for organizations to build and manage their contact center operations and, most importantly, empowering their agents with the tools they need to succeed.”
The updated Amazon Connect UI Builder is expected to be a valuable asset for businesses looking to optimize their contact center operations, improve agent efficiency, and ultimately elevate the customer experience. This release underscores AWS’s commitment to innovation within the contact center space and reinforces Amazon Connect’s position as a leading cloud-based solution.
Amazon Connect’s UI builder launches an improved UX/UI
AI has delivered the news.
The answer to the following question is obtained from Google Gemini.
Amazon published ‘Amazon Connect’s UI builder launches an improved UX/UI’ at 2025-07-28 19:59. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.