Sompo Japan Provides Update on Response to Bigmotor Irregularities
Tokyo, Japan – July 25, 2025 – Sompo Japan Insurance Inc. today released its eighth update regarding the company’s ongoing response to the series of irregularities identified at Bigmotor Co., Ltd. The announcement, published at 7:00 AM JST, provides further details on Sompo Japan’s customer-centric approach and the measures being implemented.
The latest document, titled “Sompo Japan’s Response to Customers Regarding the Series of Irregularities by Bigmotor Co., Ltd. (Part 8),” is available as a PDF file and can be accessed through the company’s official website. While the document is concise at 83KB, it signifies Sompo Japan’s continued commitment to transparency and customer communication throughout this complex situation.
While specific details within the eighth update are not publicly available in this summary, previous communications from Sompo Japan have consistently emphasized their dedication to ensuring a fair and prompt resolution for all affected customers. The company has been actively engaged in investigating the extent of the impact stemming from Bigmotor’s misconduct, which has primarily involved issues related to automotive repair practices and insurance claims.
Sompo Japan’s proactive communication strategy, including these regular updates, aims to provide clarity and reassurance to policyholders who have been impacted by these events. The company has stated its priority is to address any inconveniences or damages incurred by its customers and to restore trust in its services.
Further information regarding the specific actions and developments detailed in this latest update is expected to be made available through Sompo Japan’s official channels. Customers seeking direct assistance or clarification are encouraged to consult the published document or contact Sompo Japan’s dedicated customer support lines.
ビッグモーター社による一連の不正事案に関するお客さまへの当社の対応（その８）(PDF/83KB)
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損保ジャパン published ‘ビッグモーター社による一連の不正事案に関するお客さまへの当社の対応（その８）(PDF/83KB)’ at 2025-07-25 07:00. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.