Amazon Connect Embraces Flexibility with New Per-Day Pricing for External Voice Connectors
Seattle, WA – July 21, 2025 – Amazon Web Services (AWS) today announced a significant enhancement to Amazon Connect, its cloud-based contact center service, introducing a new per-day pricing model for its external voice connectors. This update, effective immediately, offers customers greater flexibility and cost predictability when integrating Amazon Connect with external telephony systems and applications.
The new per-day pricing structure is designed to cater to a wider range of business needs, particularly for organizations that may have fluctuating or intermittent usage patterns for their external voice integrations. Previously, pricing for these connectors was often based on more granular metrics, which could lead to less predictable costs for certain operational models.
With this announcement, customers can now opt for a straightforward daily rate for each active external voice connector they utilize. This simplifies budgeting and allows businesses to scale their usage up or down without concerns about complex per-minute or per-connection charges for these specific integration points.
“We are continuously listening to our customers and seeking ways to make Amazon Connect even more accessible and cost-effective,” said [Insert hypothetical AWS spokesperson name and title here, e.g., Jane Doe, Director of Amazon Connect Product Marketing]. “The introduction of per-day pricing for external voice connectors is a testament to our commitment to providing flexible and transparent pricing options. This new model will empower our customers to confidently integrate their existing telephony infrastructure with Amazon Connect, whether they have consistent high usage or more specialized, periodic needs.”
External voice connectors are crucial for businesses that wish to leverage the advanced capabilities of Amazon Connect, such as its AI-powered self-service options, intelligent routing, agent assistance, and comprehensive analytics, while still utilizing their existing on-premises Private Branch Exchange (PBX) systems or other telecommunication providers. This new pricing approach aims to lower the barrier to entry and ongoing cost of such integrations.
Key benefits of the new per-day pricing include:
- Enhanced Cost Predictability: Businesses can forecast their spending on external voice connectors with greater accuracy, making financial planning more robust.
- Increased Flexibility: Organizations can more easily adapt to changing business demands, scaling integrations as needed without worrying about incremental per-use charges for the connector itself.
- Simplified Management: The per-day model offers a straightforward approach to understanding and managing costs associated with these critical integration points.
- Broader Appeal: This pricing structure is particularly beneficial for seasonal businesses, those with pilot programs, or companies exploring hybrid telephony models.
Amazon Connect remains a leader in providing scalable, secure, and cost-effective contact center solutions. This latest pricing update further solidifies its position by offering unparalleled flexibility for businesses looking to modernize their customer service operations and seamlessly connect with their existing communication infrastructure.
Customers interested in learning more about the new per-day pricing for external voice connectors can visit the official Amazon Connect pricing page on the AWS website or contact their AWS account representative.
Amazon Connect announces per-day pricing for external voice connectors
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