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DocuSign Selects Coveo AI to Elevate Customer Support Experience
In a move poised to significantly enhance the experience for its vast global customer base, DocuSign, the leader in electronic signatures and agreement management, has announced its selection of Coveo AI, a leader in AI-powered search and recommendations. This strategic partnership aims to leverage Coveo’s advanced artificial intelligence capabilities to transform and power DocuSign’s next-generation customer support initiatives.
The announcement, published by PR Newswire Telecommunications on July 17, 2025, signals DocuSign’s commitment to providing its users with even more efficient, accurate, and personalized support. By integrating Coveo’s cutting-edge AI platform, DocuSign seeks to empower its customers to find answers and solutions more rapidly, ultimately improving satisfaction and streamlining their workflows.
Coveo AI is renowned for its ability to deliver highly relevant and contextual information across various customer touchpoints. For DocuSign, this means improving self-service options through intelligent knowledge base searches, providing support agents with faster access to the most pertinent information, and offering proactive recommendations that anticipate customer needs. The goal is to create a seamless and intuitive support journey that aligns with the high standards of innovation and user experience that DocuSign is known for.
“We are thrilled to partner with DocuSign, a company that truly understands the importance of exceptional customer experiences,” said a spokesperson for Coveo. “Our AI platform is designed to unlock the full potential of organizational knowledge, making it easily discoverable and actionable. We are confident that by powering DocuSign’s customer support, we can help them deliver an even more responsive and effective service to their users worldwide.”
The integration of Coveo AI is expected to yield substantial benefits, including reduced resolution times for customer inquiries, increased first-contact resolution rates, and a more empowered support team. For DocuSign customers, this translates to less time spent searching for help and more time focused on leveraging the power of the DocuSign Agreement Cloud.
This collaboration underscores the growing trend in the technology sector towards adopting sophisticated AI solutions to meet evolving customer expectations. DocuSign’s proactive approach in selecting Coveo AI demonstrates a forward-thinking strategy to ensure its customer support infrastructure remains at the forefront of technological advancement, promising a brighter and more supportive future for its users.
Coveo AI Selected by Docusign to Power Next-Generation Customer Support
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PR Newswire Telecommunications published ‘Coveo AI Selected by Docusign to Power Next-Generation Customer Support’ at 2025-07-17 12:05. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.