Navigating the New Normal: AI and “Ghosting” Reshape the Professional Landscape, Greenhouse Survey Reveals
Dublin, Ireland – July 16, 2025 – A recent survey conducted by Greenhouse, a leading talent acquisition software company, sheds light on two significant and evolving trends impacting the modern workforce: the rise of Artificial Intelligence (AI) in recruitment and the increasingly prevalent practice of “ghosting” within the professional sphere. The findings, published by Silicon Republic on July 16, 2025, offer valuable insights for both employers and job seekers as they navigate these shifts.
The survey indicates a growing reliance on AI within recruitment processes. While AI promises efficiency and objectivity, its implementation is not without its challenges. Professionals are experiencing a more automated and potentially impersonal hiring journey. This can manifest in various ways, from AI-powered resume screening to AI-driven initial candidate assessments. The key concern highlighted is the potential for AI to contribute to a feeling of disconnect or a lack of human touch, which can be particularly impactful during the often-anxious job search period.
Perhaps more jarring is the survey’s emphasis on the pervasive nature of “ghosting.” This term refers to the practice of abruptly ceasing all communication with a candidate or employee without explanation. While often associated with the early stages of the hiring process, where candidates might withdraw from consideration, the Greenhouse survey suggests it’s extending further, impacting professionals at various career stages. This can include receiving no feedback after an interview, having offers rescinded without reason, or even experiencing a complete communication blackout from an employer once hired.
The implications of widespread ghosting are considerable. For job seekers, it breeds frustration, uncertainty, and a devaluation of their time and effort. It can damage their professional reputation and make it more difficult to secure future opportunities. From an employer’s perspective, consistent ghosting can severely damage their brand reputation, deterring top talent and fostering a negative perception within the market. In an era where employer branding is paramount, such practices can be detrimental.
The intersection of AI and ghosting presents a complex challenge. While AI can automate communication, the lack of a human override or a thoughtfully crafted, empathetic response when communication does occur can exacerbate the feeling of being ghosted. For instance, an AI might be programmed to automatically disqualify a candidate based on certain criteria, but without a human element to review or provide a personalized explanation, the candidate is left with no understanding of why they were rejected.
“The survey underscores a critical need for both technology and human empathy to work in tandem,” commented a spokesperson familiar with the survey’s findings. “While AI can streamline processes, it’s essential that organizations maintain clear, respectful, and transparent communication channels with their candidates and employees. Ghosting, regardless of whether it’s AI-facilitated or not, erodes trust and can have long-lasting negative consequences for all parties involved.”
The Greenhouse survey serves as a timely reminder for businesses to re-evaluate their recruitment and employee engagement strategies. Prioritizing clear communication, providing constructive feedback, and maintaining a human-centered approach – even when leveraging advanced AI tools – are crucial for building a positive and productive work environment. As the professional landscape continues to evolve with technological advancements, fostering a culture of respect and transparency will be more important than ever.
AI and ghosting impacting professionals, says Greenhouse survey
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