New Report Highlights Application of EU Passenger Rights Regulation for Bus and Coach Travel
Paris, France – July 7, 2025 – The Directorate General for Competition, Consumer Affairs and Fraud Prevention (DGCCRF) has today released a comprehensive report detailing the application of Regulation (EU) No 181/2011 concerning the rights of passengers in bus and coach transport. The report, published on the economie.gouv.fr website, offers valuable insights into the implementation and effectiveness of these crucial passenger protections across the European Union.
The regulation, which entered into force to ensure a consistent level of protection for individuals travelling by bus and coach, covers a wide range of passenger entitlements. These include rights related to information provision, accessibility for persons with disabilities and reduced mobility, compensation and assistance in cases of cancellations or delays, and the handling of baggage.
The DGCCRF’s report, released on July 7, 2025, at 13:53, provides an in-depth analysis of how member states have transposed and enforced the provisions of Regulation (EU) No 181/2011. It examines various aspects of its practical application, likely including data on consumer complaints, enforcement actions taken by national authorities, and the overall impact on the bus and coach transport sector.
By shedding light on the practical realities of implementing these EU-wide passenger rights, this report serves as a vital resource for consumers, transport operators, and policymakers alike. It will undoubtedly contribute to a better understanding of the existing framework and identify potential areas for improvement to further strengthen passenger protections in bus and coach travel.
Consumers who utilize bus and coach services within the EU can refer to this report for information regarding their rights and the mechanisms in place to ensure these rights are upheld. Transport operators can gain valuable insights into compliance requirements and best practices. Policymakers can utilize the findings to inform future legislative reviews and enhance the efficacy of consumer protection in this important sector of public transport.
The DGCCRF’s commitment to transparency and consumer welfare is evident in the publication of this detailed report, reinforcing the EU’s dedication to ensuring fair and equitable treatment for all passengers.
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economie.gouv.fr published ‘Rapport sur l’application du règlement (UE) n°181/2011 du 16 février 2011 concernant les droits des passagers dans le transport par autobus et autocar’ at 2025-07-07 13:53. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.