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Hansen Technologies Powers Telefónica Germany’s Transformation with Software Upgrade
Key Takeaway: Hansen Technologies is helping Telefónica Germany (O2 Telefónica) upgrade its critical business software, allowing them to be more agile and responsive to customer needs in a rapidly changing telecommunications market.
What’s Happening:
Telefónica Germany, a major telecommunications provider in Germany, is undergoing a significant transformation of its business support systems (BSS). They’re working with Hansen Technologies, a global provider of software and services to the communications and energy industries, to implement the latest version of Hansen’s Catalog and Order Management software.
Why is this important?
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Modernization is Key: The telecommunications industry is constantly evolving. Customers expect new services, faster speeds, and personalized experiences. To meet these demands, telecoms companies need modern, flexible software systems that can handle complex products and pricing.
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BSS Transformation: “BSS” refers to the systems that support the core business operations of a telecommunications provider. This includes things like:
- Product Catalog: Managing all the different services (mobile plans, internet packages, etc.) the company offers.
- Order Management: Processing customer orders from start to finish, including activation, billing, and fulfillment.
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Hansen’s Role: Hansen’s software is designed to streamline these processes. By upgrading to the latest version, Telefónica Germany aims to:
- Improve Agility: Be able to quickly introduce new products and services to the market.
- Enhance Customer Experience: Provide a smoother, more personalized experience for customers, whether they’re ordering a new service or managing their existing account.
- Increase Efficiency: Automate and optimize business processes, reducing costs and improving operational efficiency.
The Details:
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Hansen Catalog and Order Management: This specific software is designed to manage the complexity of telecommunications services. It allows Telefónica Germany to define, package, and sell its offerings effectively. The ‘Catalog’ part is like an organized list of everything they sell, and the ‘Order Management’ part handles the whole process of a customer buying something.
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Benefits of the Upgrade: Hansen emphasizes that the upgraded software will provide Telefónica Germany with a more flexible and scalable platform to support its future growth and innovation.
In simple terms:
Imagine Telefónica Germany is like a store that sells phone plans, internet services, and other telecom products. Hansen Technologies is providing them with a new and improved cash register and inventory system. This new system will make it easier for Telefónica Germany to:
- Offer new and exciting products to their customers.
- Process orders quickly and accurately.
- Manage their inventory of services efficiently.
- Keep their customers happy by providing a seamless experience.
Conclusion:
This partnership between Hansen Technologies and Telefónica Germany is a strategic move to ensure that Telefónica Germany can remain competitive in the dynamic telecommunications market. The upgrade to Hansen’s software is expected to provide significant benefits in terms of agility, customer experience, and operational efficiency, paving the way for future growth and innovation.
Hansen Technologies soutient la transformation majeure de Telefónica Germany
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The following question was used to generate the response from Google Gemini:
At 2025-06-11 10:00, ‘Hansen Technologies soutient la transformation majeure de Telefónica Germany’ was published according to Business Wire French Language News. Please write a detailed article with related information in an easy-to-understand manner. Please answer in English.
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