GB ECOM MARKETING Ordered to Halt Unfair Practices Involving Non-Delivery and Non-Refund
On February 12, 2025, the French Ministry of Economy and Finance announced that the company GB ECOM MARKETING had been ordered to cease its unfair practices related to non-delivery of goods and non-refund of payments.
Accusations against GB ECOM MARKETING
The accusations against GB ECOM MARKETING stem from numerous consumer complaints received by the French consumer watchdog, the Directorate-General for Competition, Consumer Affairs, and Fraud Control (DGCCRF).
Consumers alleged that they had ordered products from GB ECOM MARKETING but never received their deliveries. In many cases, the company failed to respond to inquiries or provide tracking information.
Moreover, consumers reported that when they attempted to cancel their orders or request a refund, GB ECOM MARKETING refused to cooperate. Some consumers were forced to file chargebacks with their credit card companies to recover their money.
Investigation and Findings
The DGCCRF launched an investigation into GB ECOM MARKETING’s practices. The investigation revealed a pattern of systematic non-delivery and non-refund, in violation of French consumer protection laws.
Order to Cease Unfair Practices
Based on the findings of the investigation, the DGCCRF issued an injunction ordering GB ECOM MARKETING to immediately cease its unfair practices. The company is required to:
- Deliver all outstanding orders within 30 days
- Refund consumers for any undelivered orders within 14 days
- Answer all consumer inquiries within 72 hours
- Provide clear and accurate tracking information for all orders
Penalties
Failure to comply with the injunction may result in significant penalties for GB ECOM MARKETING, including:
- Fines of up to €300,000 per violation
- Imprisonment of up to two years for the company’s directors
Consumer Advisory
The DGCCRF advises consumers who have experienced problems with GB ECOM MARKETING to contact the company directly. If the company fails to resolve the issue, consumers may file a complaint with the DGCCRF or their local consumer protection agency.
Importance of Consumer Protection
This case highlights the importance of consumer protection laws and the role of government agencies in enforcing these laws. Consumers should be aware of their rights and should not hesitate to report any unfair or deceptive practices to the appropriate authorities.
La société GB ECOM MARKETING enjointe de cesser ses pratiques visant à ne pas livrer les consommateurs et à ne pas les rembourser
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