French Online Marketplace GpasPlus Ordered to Modify Consumer Information and Cease Misleading Practices
Paris, January 31, 2025 – The French Ministry of Economy and Finance has issued an injunction against online marketplace GpasPlus, ordering the company to modify the information it provides to consumers regarding distance selling, repairability index, and to discontinue misleading commercial practices.
Distance Selling
According to the injunction, GpasPlus failed to comply with the requirements of Article L. 121-18 of the French Consumer Code, which obliges online retailers to provide consumers with certain information before they make a purchase, including:
- The main characteristics of the product or service
- The total price including taxes and delivery costs
- The terms and conditions of payment and delivery
GpasPlus was ordered to provide this information clearly and prominently on its website, in accordance with the law.
Repairability Index
The injunction also addresses GpasPlus’s failure to comply with the French Anti-Waste for a Circular Economy Law (AGEC), which requires online retailers to display the repairability index of products on their website. The repairability index is a score that indicates how easy or difficult it is to repair a product, and it must be displayed in a clear and visible manner.
GpasPlus was ordered to immediately display the repairability index of all eligible products on its website, as required by law.
Misleading Commercial Practices
The injunction further found that GpasPlus engaged in misleading commercial practices, specifically by:
- Using deceptive language in its marketing campaigns
- Making unsubstantiated claims about the quality and durability of its products
- Failing to adequately inform consumers about the conditions of sale and return
GpasPlus was ordered to cease these practices immediately and to ensure that all future marketing and advertising materials are fair and accurate.
The Ministry of Economy and Finance emphasized the importance of consumer protection and fair competition in the digital economy. It warned that it will continue to take enforcement action against companies that violate consumer law.
GpasPlus has 15 days to appeal the injunction.
Le site de vente en ligne GpasPlus enjoint de modifier les informations données aux consommateurs en matière de vente à distance, d’indice de réparabilité et de cesser ses pratiques commerciales trompeuses
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