Proposed amendments to the Air Passenger Protection Regulations
Ottawa, Ontario – On December 21, 2024, Transport Canada announced proposed amendments to the Air Passenger Protection Regulations (APPR). The proposed changes aim to enhance passenger protections, increase transparency, and improve the overall air travel experience for Canadians.
Key Proposed Amendments:
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Compensation for flight delays and cancellations: The proposed amendments would increase compensation for flight delays and cancellations to align with inflation and the rising cost of living. Passengers would receive:
- $1,500 for delays of 3 to 6 hours
- $2,500 for delays of 6 to 9 hours
- $4,500 for delays of 9 hours or more
- $4,500 for cancellations (previously $2,400)
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Expanded definitions of “extraordinary circumstances”: The definition of “extraordinary circumstances” would be expanded to include unforeseen events that are beyond the airline’s control, such as severe weather, natural disasters, and major security incidents.
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Increased transparency on compensation: Airlines would be required to provide clear and easily accessible information about compensation entitlements and the complaint process. This information would be prominently displayed on airline websites and in airports.
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Improved complaint handling: The Canadian Transportation Agency (CTA) would be given additional resources to handle passenger complaints more efficiently and effectively. The CTA would also be able to impose fines on airlines for non-compliance with the regulations.
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Enhanced protection for vulnerable passengers: The proposed amendments would provide additional protections for vulnerable passengers, including seniors, children, and passengers with disabilities. Airlines would be required to:
- Provide timely assistance to disabled passengers
- Allow passengers to travel with support animals
- Provide accessible seating options
Consultation and Next Steps:
Transport Canada is seeking feedback on the proposed amendments through a public consultation process. The consultation period will run from December 21, 2024, to February 20, 2025. Canadians can provide their input by visiting the Transport Canada website or attending public consultation sessions.
After the consultation process, Transport Canada will review the feedback and finalize the regulations. The amended APPR are expected to come into effect in late 2025 or early 2026.
Impact on Air Passengers:
The proposed amendments to the APPR are expected to benefit Canadian air passengers by providing enhanced compensation, increased transparency, and improved protection. Passengers will have more rights and recourse in the event of flight disruptions and will be better informed about their entitlements.
Statement from the Minister of Transport:
“These proposed amendments demonstrate our commitment to protecting the rights of air passengers and making air travel a more positive experience for Canadians,” said the Honourable Omar Alghabra, Minister of Transport. “We are listening to feedback from passengers and stakeholders and look forward to finalizing regulations that will provide robust protections and improve the air travel system.”
Proposed amendments to the Air Passenger Protection Regulations
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