Have You Experienced Train Fare Penalty or Prosecution? Rail Regulator Seeks Public Feedback
The Office of Rail and Road (ORR), the UK’s independent rail regulator, has launched a public consultation seeking feedback from individuals who have experienced train fare penalties or prosecutions.
Background
Train fare penalties are charges imposed by train operators on passengers who fail to have a valid ticket or who travel on a ticket that does not cover their entire journey. Prosecutions may be initiated for more serious offenses, such as fare dodging or fraudulently obtaining a ticket.
Purpose of Consultation
The ORR’s consultation aims to gather insights into the experiences of passengers who have faced train fare penalties or prosecutions. The regulator seeks to understand the fairness and transparency of the processes involved, as well as the impact of penalties and prosecutions on passengers.
Key Questions
The consultation poses several key questions to individuals who have experienced these situations, including:
- What were the circumstances that led to you receiving a train fare penalty or prosecution?
- Did you feel the penalty was fair and appropriate?
- Was the process clear and transparent?
- What impact did the penalty or prosecution have on you?
- What could be improved in the way that train fare penalties and prosecutions are handled?
How to Respond
Passengers who have experienced train fare penalties or prosecutions are encouraged to share their feedback through the ORR’s online survey or by emailing the regulator at passenger.penaltyre@orr.gov.uk. The consultation is open until 2025-03-30.
Next Steps
The ORR will analyze the responses received from the public consultation and use the findings to inform its future work on train fare penalties and prosecutions. The regulator may consider making recommendations to train operators or the government to improve the fairness and transparency of these processes.
Additional Information
- ORR’s Consultation Page: www.orr.gov.uk/consultation/have-you-experienced-a-train-fare-penalty-or-prosecution-the-rail-regulator-wants-to-hear-from-you
- ORR’s Passenger Rights Page: www.orr.gov.uk/consumers/ticket-fines-and-prosecutions
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UK Office of Rail of Road a new article on 2024-12-16 00:01 titled “Have you experience of a train fare penalty or prosecution? The rail regulator wants to hear from you”. Please write a detailed article on this news item, including any relevant information. Answers should be in English.
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