Consumer Protection Agency Fines Supermarket Chain for Price Discrepancies
10,700 Euro Fine for CAPHORN (SUPER U) for Lack of Price Display and Price Discrepancies
On December 9, 2024, the French Consumer Protection Agency (DGCCRF) announced a 10,700 euro administrative fine imposed on the supermarket chain CAPHORN (SUPER U) for violations related to price display and accuracy.
The investigation by DGCCRF revealed several instances of non-compliance:
- Lack of Price Display: CAPHORN failed to display prices clearly and legibly on certain products, making it difficult for consumers to compare prices and make informed purchasing decisions.
- Discordance Between Displayed Price and Practiced Price: In some cases, the price displayed on the shelf did not match the price charged at the checkout counter. This discrepancy misled consumers and deprived them of the benefit of the advertised price.
The DGCCRF’s investigation concluded that these violations had misled consumers and undermined their ability to make informed choices in the marketplace. The agency considered these practices to be serious infringements of consumer protection regulations.
In addition to the administrative fine, CAPHORN was ordered to take corrective actions to address the identified deficiencies. This included implementing measures to ensure accurate and visible price displays and rectifying any discrepancies between displayed and practiced prices.
The DGCCRF emphasized that the enforcement action against CAPHORN serves as a reminder to all businesses of their responsibility to comply with consumer protection laws and regulations. The agency stated that it would continue to monitor businesses’ compliance and take action against those who engage in unfair or misleading practices that harm consumers.
Consumers are advised to remain vigilant and report any suspected violations of consumer protection laws to the DGCCRF. They can do so online or by contacting their local consumer protection office.
The AI has provided us with the news.
I’ve asked Google Gemini the following question, and here’s its response.
economie.gouv.fr a new article on 2024-12-09 09:24 titled “Amende administrative de 10 700 € – La société CAPHORN (SUPER U), sanctionnée pour défaut d’affichage de prix et discordance entre le prix affiché et le prix pratiqué”. Please write a detailed article on this news item, including any relevant information. Answers should be in English.
48