CRTC consults on making shopping for Internet easier
Posted: December 4, 2024 7:00 PM
The Canadian Radio-television and Telecommunications Commission (CRTC) is seeking public input on proposed changes to its Internet Code that would make it easier for consumers to shop for Internet services.
The proposed changes would require Internet service providers (ISPs) to provide consumers with more information about their services, including the speeds and prices of their plans, and the terms and conditions of their contracts. ISPs would also be required to make it easier for consumers to switch between providers.
The CRTC says the proposed changes are intended to address concerns that consumers are often confused and frustrated when shopping for Internet services. The CRTC says it wants to make it easier for consumers to make informed decisions about the Internet services they choose.
The proposed changes to the Internet Code are open for public comment until January 15, 2025. The CRTC will then review the comments and make a decision on whether to implement the changes.
The CRTC’s consultation on shopping for Internet services is part of a broader effort to improve consumer protection in the telecommunications sector. In recent years, the CRTC has implemented a number of changes to its rules, including a requirement that ISPs provide consumers with plain-language contracts and a prohibition on misleading advertising.
The CRTC’s proposed changes to the Internet Code are a welcome step towards making it easier for consumers to shop for Internet services. The changes would provide consumers with more information about the services they are buying, and they would make it easier to switch between providers. These changes would make it easier for consumers to find the best Internet service for their needs, and they would help to promote competition in the telecommunications sector.
CRTC consults on making shopping for Internet easier
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