The European Consumer Centres Network (ECC-Net) Falls Victim to Identity Theft
Paris, November 27, 2024 – The European Consumer Centres Network (ECC-Net), a service that provides free advice and assistance to consumers in cross-border disputes, has fallen victim to a recent identity theft scheme.
According to a statement released by the French Ministry of Economy, Finance, and Recovery, fraudsters have been impersonating ECC-Net employees and contacting consumers by phone, email, and social media. They have been using the ECC-Net logo and claiming to represent the organization to trick consumers into providing personal and financial information.
The fraudsters have been targeting consumers who have recently made purchases from online retailers or service providers based in another EU country. They have been offering to help resolve disputes or process refunds, but in reality, they are attempting to obtain consumers’ credit card numbers, bank account details, and other sensitive information.
ECC-Net has warned consumers to be vigilant and to avoid providing any personal or financial information to individuals claiming to be ECC-Net representatives unless they can verify their identity. The organization has also advised consumers to contact their local ECC-Net center directly if they have any questions or concerns.
The European Commission has launched an investigation into the identity theft scheme and is working with law enforcement authorities to track down the perpetrators.
ECC-Net is a network of 30 consumer centers located in each of the 27 EU member states, plus Norway, Iceland, and the United Kingdom. The centers provide free advice and assistance to consumers who have encountered problems with goods or services purchased from businesses based in another EU country.
Consumers who believe they have been targeted by the identity theft scheme should contact their local ECC-Net center immediately. They should also file a report with their local police department or consumer protection agency.
Le réseau des Centres Européens des Consommateurs (ECC-Net) victime d’une usurpation d’identité
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