Canada All National News,CRTC consults on making it easier for Canadians to choose the best Internet and cellphone plans

CRTC consults on making it easier for Canadians to choose the best Internet and cellphone plans

November 22, 2024

The Canadian Radio-television and Telecommunications Commission (CRTC) is launching a public consultation on how to make it easier for Canadians to compare and choose the best Internet and cellphone plans.

The consultation will examine a number of issues, including:

  • Simplifying the way that plans are presented: The CRTC wants to make it easier for Canadians to understand what is included in each plan, and to compare different plans from different providers. This could involve requiring providers to use a standardized format for displaying plan information.
  • Providing more information about the quality of service: Canadians should be able to easily find out what kind of speeds and coverage they can expect from a particular plan, the CRTC says. This information could be provided on the provider’s website, or through a third-party website or app.
  • Making it easier to switch providers: The CRTC wants to make it easier for Canadians to switch providers if they are not satisfied with their current service. This could involve reducing the fees associated with switching providers, or making it easier to transfer your phone number to a new provider.

The CRTC is encouraging Canadians to participate in the consultation by submitting their comments online or by mail. The deadline for submissions is January 20, 2025.

The CRTC’s consultation is part of a broader effort to improve the Canadian telecommunications market. In recent years, the CRTC has taken a number of steps to increase competition and lower prices, including:

  • Implementing a new code of conduct for telecommunications providers: The code of conduct prohibits providers from engaging in misleading or deceptive marketing practices.
  • Requiring providers to offer unbundled services: This means that Canadians can now purchase Internet and cellphone service separately, rather than being forced to buy a bundle of services.
  • Launching a new website to help Canadians compare plans: The website provides information on the plans offered by different providers, and allows users to compare plans side-by-side.

The CRTC’s consultation on making it easier for Canadians to choose the best Internet and cellphone plans is a welcome step. By making it easier for Canadians to compare and switch providers, the CRTC can help to increase competition and lower prices.


CRTC consults on making it easier for Canadians to choose the best Internet and cellphone plans

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