When and How to Invoke the Legal Guarantee of Conformity
What is the legal guarantee of conformity?
The legal guarantee of conformity is a consumer protection measure that applies to the sale of goods and services in France. It ensures that the goods or services purchased conform to the description and specifications provided by the seller, and that they are fit for the purpose for which they were intended.
When can I invoke the legal guarantee of conformity?
You can invoke the legal guarantee of conformity within two years of the date of purchase or delivery of the goods or services.
What are the conditions for invoking the legal guarantee of conformity?
To invoke the legal guarantee of conformity, you must prove that:
- The goods or services do not conform to the description or specifications provided by the seller.
- The goods or services are not fit for the purpose for which they were intended.
- The defect was present at the time of purchase or delivery.
How do I invoke the legal guarantee of conformity?
To invoke the legal guarantee of conformity, you should:
- Contact the seller and explain the defect.
- Provide evidence of the defect, such as photos or videos.
- Request a repair, replacement, or refund.
What are the seller’s obligations under the legal guarantee of conformity?
The seller is obligated to repair, replace, or refund the goods or services if they do not conform to the legal guarantee of conformity. The seller has a reasonable amount of time to do so, depending on the circumstances.
What are the exceptions to the legal guarantee of conformity?
The legal guarantee of conformity does not apply to:
- Goods or services that have been used or damaged by the consumer.
- Goods or services that have been modified or repaired by the consumer.
- Goods or services that have been sold “as is” or “with all faults.”
Additional information
The legal guarantee of conformity is a powerful tool for consumers in France. It provides important protection against defective goods and services. If you believe that you have purchased goods or services that do not conform to the legal guarantee of conformity, you should not hesitate to contact the seller and invoke your rights.
For more information on the legal guarantee of conformity, please visit the website of the French Ministry of Economy and Finance: www.economie.gouv.fr/dgccrf/Publications/Vie-pratique/Fiches-pratiques/Garantie-legale-de-conformite
Quand et comment faire jouer la garantie légale de conformité ?
The AI has provided us with the news.
I’ve asked Google Gemini the following question, and here’s its response.
economie.gouv.fr a new article on 2024-11-13 09:45 titled “Quand et comment faire jouer la garantie légale de conformité ?”. Please write a detailed article on this news item, including any relevant information. Answers should be in English.
46