Passengers Cannot Consistently Rely on Help Points at Stations, Says Rail Regulator
Office of Rail and Road, 7 November 2024
The rail regulator has found that passengers cannot consistently rely on help points at stations.
The Office of Rail and Road (ORR) carried out a review of help points at stations following a number of concerns raised by乘客.
The review found that:
- Help points are not always reliable. In some cases, help points were found to be out of order or not working properly.
- Help points are not always accessible. In some cases, help points were found to be located in inaccessible locations, such as on high platforms or in dark areas.
- Help points are not always staffed. In some cases, help points were found to be unstaffed, even during peak times.
The ORR is calling on train operators to improve the reliability, accessibility and staffing of help points at stations.
ORR’s Director of Consumer Protection, Martin Abrams, said: “Help points are an important part of the railway network, and passengers should be able to rely on them to get help when they need it. Our review has found that this is not always the case, and we are calling on train operators to improve the reliability, accessibility and staffing of help points at stations.”
The ORR will be monitoring train operators’ progress in improving help points at stations.
Passenger reaction
Passengers have welcomed the ORR’s findings.
“I’m glad that the ORR is taking action on this issue,” said one passenger. “Help points are an important safety feature, and it’s essential that they are reliable and accessible.”
“I’ve had to use help points a few times in the past, and I’ve found them to be very helpful,” said another passenger. “However, I’ve also found that some help points are not working properly, which can be frustrating and dangerous.”
Train operator response
Train operators have said that they are committed to improving the reliability, accessibility and staffing of help points at stations.
“We are aware of the concerns that have been raised about help points,” said one train operator. “We are taking steps to address these concerns and improve the service that we provide to our passengers.”
What’s next?
The ORR will be monitoring train operators’ progress in improving help points at stations. The ORR will also be carrying out further research on the use of help points and the impact that they have on passenger safety.
Passengers cannot consistently rely on help points at stations, says rail regulator
The AI has provided us with the news.
I’ve asked Google Gemini the following question, and here’s its response.
UK Office of Rail of Road a new article on 2024-11-07 10:00 titled “Passengers cannot consistently rely on help points at stations, says rail regulator”. Please write a detailed article on this news item, including any relevant information. Answers should be in English.
169