economie.gouv.fr,Assurance obsèques : des anomalies chez un tiers des professionnels

Funeral Insurance: Anomalies Found in One-Third of Professionals

Paris, October 31, 2024 – A recent study by the French Ministry of Economy and Finance has revealed significant anomalies in the funeral insurance sector, affecting approximately one-third of professionals. The study, conducted by the Directorate General for Competition, Consumer Affairs and Fraud Control (DGCCRF), examined the practices of 60 funeral insurance providers.

Key Findings

  • Misleading Marketing: Some providers used misleading or deceptive advertising to attract customers. For example, certain advertisements claimed to offer coverage for the entire cost of funeral expenses, when in reality, the coverage was limited or subject to specific conditions.

  • Excessive Costs: The study found that funeral insurance premiums in some cases were excessively high compared to the actual cost of funeral services. This was particularly true for policies sold to low-income or vulnerable individuals.

  • Lack of Transparency: Many insurance contracts did not provide clear and comprehensive information about the coverage, terms, and conditions. This made it difficult for consumers to fully understand the extent of their coverage and make informed decisions.

  • Abusive Contract Clauses: The DGCCRF identified a number of abusive clauses in funeral insurance contracts, such as clauses that allowed insurers to cancel policies without valid reason or limit the right of beneficiaries to claim benefits.

Consequences for Consumers

These anomalies have serious consequences for consumers:

  • Consumers may be paying excessive premiums for inadequate coverage.
  • They may be misled by deceptive marketing and make decisions based on incomplete or inaccurate information.
  • They may find it difficult to claim benefits when they need them due to restrictive contract clauses.

Government Response

The Ministry of Economy and Finance has taken several steps in response to the findings of the study:

  • It has issued a warning to the affected funeral insurance providers to rectify their practices.
  • It is working on new legislation to strengthen consumer protection in the funeral insurance sector.
  • It is raising awareness among consumers about the risks of misleading marketing and encouraging them to compare different policies carefully before making a purchase.

Consumer Advice

Consumers are advised to:

  • Be wary of misleading advertising and carefully read the terms and conditions of any funeral insurance policy before signing up.
  • Compare policies from multiple providers to find the best coverage at the most competitive price.
  • Seek professional advice from a financial advisor if they are unsure about the details of a policy.
  • File a complaint with the DGCCRF if they believe they have been misled or treated unfairly.

By taking these steps, consumers can protect themselves from the risks associated with unethical practices in the funeral insurance sector.


Assurance obsèques : des anomalies chez un tiers des professionnels

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