Fine of €111,000 imposed on S.A.S. QUINCAILLERIE SETIN (SIRET number: 393 472 279 00016)
The Directorate-General for Competition, Consumer Affairs and Fraud Prevention (DGCCRF) has imposed a fine of €111,000 on S.A.S. QUINCAILLERIE SETIN for various unfair commercial practices.
Following a complaint from a consumer, the DGCCRF carried out an investigation into the company’s practices. The investigation revealed that the company had engaged in the following unfair commercial practices:
- Deceptive advertising: The company had used misleading advertising to promote its products. For example, the company had claimed that its products were “made in France” when in fact they were made in China.
- Unfair contract terms: The company’s contracts contained unfair terms that were not clear and understandable to consumers. For example, the contracts contained a clause that allowed the company to change the price of its products without notice.
- Aggressive commercial practices: The company had used aggressive commercial practices to pressure consumers into buying its products. For example, the company had called consumers at inconvenient times and had refused to take “no” for an answer.
The DGCCRF found that these practices were unfair and misleading and that they had caused harm to consumers. The DGCCRF therefore imposed a fine of €111,000 on the company.
The company has the right to appeal the DGCCRF’s decision.
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