Ecuador’s Civil Registry Unveils “Virtual Assistant 119” to Enhance Citizen Services
Quito, Ecuador – August 13, 2025 – In a significant stride towards modernizing public services and improving citizen accessibility, Ecuador’s Civil Registry, under the auspices of the Ministry of Telecommunications and Information Society, today announced the launch of its innovative new technological service: the “Virtual Assistant 119.” This cutting-edge platform is poised to revolutionize how citizens interact with the Civil Registry, offering a more efficient, convenient, and accessible avenue for information and support.
The introduction of the Virtual Assistant 119 represents a forward-thinking approach to citizen engagement, leveraging advanced technology to streamline operations and enhance user experience. The primary objective of this new digital assistant is to provide immediate and reliable responses to a wide range of common inquiries, thereby reducing wait times and freeing up human resources to address more complex cases.
Citizens can now access a wealth of information and assistance through this intuitive virtual platform. Whether seeking details on obtaining identity documents, marriage certificates, birth records, or understanding the procedures for various civil registry services, the Virtual Assistant 119 is designed to provide clear and concise answers. This will undoubtedly prove invaluable for individuals who may face geographical or temporal constraints in visiting physical service centers.
The Ministry of Telecommunications and Information Society has been a strong advocate for the digital transformation of government services, recognizing the potential of technology to foster greater transparency, efficiency, and citizen satisfaction. The Virtual Assistant 119 is a testament to this commitment, embodying the ministry’s vision of a more connected and responsive public sector.
The development and implementation of this sophisticated system highlight Ecuador’s growing capabilities in adopting and integrating advanced technological solutions. The Virtual Assistant 119 is expected to handle a substantial volume of inquiries, allowing the Civil Registry staff to dedicate more time to personalized assistance and complex case management. This dual approach ensures that both routine and intricate needs of citizens are met effectively.
The public is encouraged to explore and utilize the Virtual Assistant 119, which is accessible through designated channels, offering a user-friendly interface designed for ease of navigation. This initiative marks a significant milestone in the ongoing efforts to modernize government services in Ecuador, prioritizing the needs and convenience of its citizens. The Ministry of Telecommunications and Information Society anticipates that this new technological service will foster greater trust and engagement between the public and the Civil Registry, paving the way for a more digitally empowered society.
AI has delivered the news.
The answer to the following question is obtained from Google Gemini.
Ministerio de Telecomunicacionesy Sociedad de la Información published ‘El Registro Civil presentó a la ‘Asistente Virtual 119’, nuevo servicio tecnológico de atención ciudadana’ at 2025-08-13 21:00. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.