Here is an article about KDDI’s support measures following heavy rainfall, based on the provided press release:
KDDI Offers Support Measures Following Severe Rainfall in August 2025
Tokyo, Japan – August 21, 2025 – KDDI Corporation announced today the implementation of special support measures for customers affected by the severe rainfall that began on August 20, 2025. This initiative aims to alleviate the burden on individuals and households impacted by the widespread damage caused by the heavy downpours.
The torrential rains have resulted in significant disruptions and damage across various regions, affecting communication services and the daily lives of many. In response to these challenging circumstances, KDDI is extending a helping hand to its customers in the affected areas.
Key Support Measures Announced:
KDDI’s support package is designed to provide tangible assistance to those who have experienced hardships due to the weather. While specific details regarding eligibility and application procedures will be made available through KDDI’s official channels, the general scope of support is expected to include:
- Extension of Payment Deadlines: For customers facing difficulties in meeting their payment obligations due to the disaster, KDDI will be offering an extension on bill payment deadlines. This measure aims to provide financial flexibility during a critical period.
- Waiver of Fees for Device Replacements: Recognizing that some customers may have had their mobile devices damaged or lost as a result of the heavy rainfall, KDDI will be waiving certain fees associated with replacing their devices. This will help affected individuals restore their essential communication capabilities more easily.
- Support for Affected Services: KDDI is committed to ensuring the continuity and restoration of its communication services in the disaster-stricken areas. Efforts are underway to address any service disruptions and to provide assistance to customers experiencing issues with their au, UQ mobile, or other KDDI-affiliated services.
KDDI emphasizes its dedication to supporting its customers during times of natural disaster. The company is closely monitoring the situation and working diligently to assess the full extent of the impact. Further information regarding the specific regions eligible for support and the detailed application process will be communicated through KDDI’s official website and other customer touchpoints.
Customers in the affected areas are encouraged to stay informed and to reach out to KDDI customer service should they require assistance or have any questions regarding these support measures. KDDI expresses its deepest sympathies to all those affected by this natural disaster and is committed to contributing to the recovery efforts.
AI has delivered the news.
The answer to the following question is obtained from Google Gemini.
KDDI published ‘令和7年8月20日からの大雨に伴う支援について’ at 2025-08-21 00:00. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.