John Lewis Welcomes New Chief Digital and Omnichannel Officer to Spearhead Future Growth
London, UK – August 19, 2025 – John Lewis, the esteemed British retailer, is pleased to announce the appointment of a new Chief Digital and Omnichannel Officer. This strategic hire underscores the company’s commitment to further enhancing its digital capabilities and delivering a seamless, integrated shopping experience for its customers across all channels.
The new executive, whose name is not yet disclosed, brings a wealth of experience in digital transformation and customer-centric strategies within the retail sector. Their expertise is expected to be instrumental in shaping John Lewis’s future as it navigates an increasingly dynamic retail landscape. The appointment signals a proactive approach to strengthening the brand’s online presence and ensuring that the customer journey is cohesive, whether they are shopping in-store, online, or through mobile platforms.
In an era where customer expectations are constantly evolving, the role of Chief Digital and Omnichannel Officer is of paramount importance. This individual will be tasked with overseeing the development and execution of John Lewis’s digital strategy, focusing on innovation, data-driven insights, and the creation of personalized experiences. The aim is to ensure that John Lewis continues to be at the forefront of retail excellence, meeting customers wherever and however they choose to shop.
This significant appointment reflects John Lewis’s ongoing dedication to investing in its digital infrastructure and talent. By bringing in a leader with a proven track record in this critical area, the partnership aims to accelerate the company’s digital growth trajectory and solidify its position as a leader in the omnichannel retail space. Further details regarding the new appointee’s background and their immediate priorities are anticipated in the coming weeks.
John Lewis appoints chief digital and omnichannel officer
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Drapers Online published ‘John Lewis appoints chief digital and omnichannel officer’ at 2025-08-19 14:38. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.