Here is an article based on the KDDI news release concerning support for the disaster caused by Typhoon No. 8 in Reiwa 7.
KDDI Announces Comprehensive Support Measures in Response to Typhoon No. 8 Disaster
Tokyo, Japan – July 28, 2025 – KDDI Corporation announced today its commitment to providing extensive support to individuals and communities affected by Typhoon No. 8, which brought significant damage across various regions of Japan. The company released details of its relief efforts, aiming to assist customers and contribute to the recovery process.
In recognition of the widespread impact of the typhoon, KDDI will be implementing a range of measures designed to alleviate the burden on its customers during this challenging period. These initiatives are focused on ensuring continued communication, providing financial relief where possible, and supporting the restoration of essential services.
Key support measures include:
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Disaster Relief for KDDI Services: For au, UQ mobile, and povo customers in areas officially designated as disaster-stricken, KDDI will be offering extensions for payment deadlines for their mobile and fixed-line communication charges. This measure is intended to provide customers with greater flexibility and reduce immediate financial pressure. Specific details regarding eligibility and application periods will be communicated directly to affected customers and made available through KDDI’s official website and customer service channels.
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Waiver of Replacement Fees for Damaged Devices: KDDI understands that many individuals may have experienced damage to their mobile devices due to the typhoon. To facilitate their ability to reconnect and access vital information, the company will waive the standard replacement fees for damaged smartphones and other mobile devices for eligible customers. This will help customers get back online more quickly and affordably.
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Support for Local Communities and Infrastructure Restoration: Beyond direct customer support, KDDI is also committed to contributing to the broader recovery efforts. This includes proactive measures to restore communication infrastructure in affected areas as swiftly as possible, ensuring that essential services remain accessible. The company is also exploring collaborations with local authorities and relief organizations to provide additional assistance where it is most needed.
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Information Dissemination and Customer Assistance: KDDI is prioritizing the dissemination of timely and accurate information to its customers. This includes updates on service availability, support measures, and advice on how to report damage or seek assistance. Dedicated customer support channels are being reinforced to handle inquiries related to the disaster, ensuring that affected individuals can receive the help they require efficiently.
A KDDI spokesperson commented, “Our thoughts are with all those affected by Typhoon No. 8. We are committed to standing by our customers and communities during this difficult time. Our goal is to provide practical and meaningful support to help ease the burden and contribute to a swift recovery. We will continue to monitor the situation closely and adapt our support as necessary.”
Customers seeking further information on these relief measures are encouraged to visit the official KDDI website or contact their respective customer service hotlines. KDDI expresses its sincere hope for the rapid recovery and rebuilding of all affected regions.
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KDDI published ‘令和7年台風第8号による災害に伴う支援について’ at 2025-07-28 10:30. Please write a detailed article about this news in a polite tone with relevant information. Please reply in English with the article only.