Microsoft Admits to Intune “Forgetfulness,” Addressing Device Management Gaps
Redmond, WA – July 1, 2025 – Microsoft has publicly acknowledged a recurring issue within its Intune device management service, a problem users have affectionately (or perhaps not so affectionately) dubbed “Intune forgetfulness.” The company has stated that it is actively working to rectify this behavior, which can lead to devices not being properly unenrolled or configured as expected.
The issue, as detailed in a recent report by The Register, centers on Intune’s occasional failure to accurately track and enforce the desired state for devices, particularly when those devices are removed from an organization’s management. This can manifest in several ways, including devices that remain visible in Intune reports even after they have been decommissioned, or policies that are not cleanly removed from devices when they are no longer intended to be managed.
For IT administrators, this “forgetfulness” can create significant headaches. It can lead to inaccurate inventory, potential security blind spots if outdated policies persist, and difficulties in performing clean rollouts or clean-ups of managed devices. The lack of definitive unenrolment can also complicate auditing and compliance efforts.
Microsoft’s admission, while not offering an immediate fix, provides a crucial confirmation for the many IT professionals who have encountered and reported these behaviors. It signals a commitment from the company to improve the reliability and predictability of its cloud-based endpoint management solution.
While the exact technical underpinnings of this “forgetfulness” are not fully disclosed, it is understood to be related to the complex interplay of device states, policy application, and the various mechanisms Intune employs to manage endpoints across different operating systems and scenarios.
In its statement, Microsoft emphasized its dedication to enhancing the Intune experience and ensuring it meets the robust demands of modern enterprise IT. The company indicated that ongoing development efforts are focused on strengthening the internal logic that governs device lifecycle management and policy enforcement.
Customers encountering these issues are encouraged to continue providing feedback through official Microsoft channels. This feedback is invaluable in guiding the development and prioritization of fixes. While the timeline for a complete resolution remains to be seen, the acknowledgment itself is a positive step towards greater transparency and a more dependable Intune service.
This development highlights the ongoing evolution of cloud-based management tools and the continuous effort required to maintain their efficacy and reliability in a dynamic IT landscape. Microsoft’s proactive engagement on this matter is a welcome sign for organizations that rely heavily on Intune for their device management strategies.
Microsoft admits to Intune forgetfulness
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